---
description: Compare Freshdesk vs Bigin by Zoho CRM. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Bigin by Zoho CRM Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Bigin by Zoho CRM](https://www.capterra.ca/compare/124981/204998/freshdesk/vs/bigin-by-zoho-crm)

# Compare Freshdesk vs Bigin by Zoho CRM

Canonical: https://www.capterra.ca/compare/124981/204998/freshdesk/vs/bigin-by-zoho-crm

> Detailed comparison between Freshdesk and Bigin by Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Bigin by Zoho CRM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3470 | 742 |
| **Starting Price** | US$19.00 | US$1.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Bigin by Zoho CRM

Small businesses and startups, typically 1-20 employees, such as agencies, consultancies, real estate firms, schools, clinics, retailers and ecommerce brands that have outgrown spreadsheets.

## Key features

### Freshdesk

- API
- Activity Tracking
- Call Recording Software
- Chat/Messaging
- Collaboration Tools
- Contact Database
- Customer Database
- Customizable Reports
- Email Templates
- Engagement Tracking
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### Bigin by Zoho CRM

- API
- Activity Tracking
- Call Recording Software
- Chat/Messaging
- Collaboration Tools
- Contact Database
- Customer Database
- Customizable Reports
- Email Templates
- Engagement Tracking
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.ca/software/124981/freshdesk)
- [View Bigin by Zoho CRM Profile](https://www.capterra.ca/software/204998/bigin-by-zoho-crm)
- [View Original Comparison](https://www.capterra.ca/compare/124981/204998/freshdesk/vs/bigin-by-zoho-crm)

-----

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