---
description: Compare Freshdesk vs Ivanti ITSM. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Ivanti ITSM Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Ivanti ITSM](https://www.capterra.ca/compare/124981/193225/freshdesk/vs/service-desk)

# Compare Freshdesk vs Ivanti ITSM

Canonical: https://www.capterra.ca/compare/124981/193225/freshdesk/vs/service-desk

> Detailed comparison between Freshdesk and Ivanti ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Ivanti ITSM |
| **Overall rating** | 4.5/5 | 3.9/5 |
| **Total Reviews** | 3494 | 15 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### Ivanti ITSM

IT and operations teams in mid-to-large enterprises seeking a scalable, ITIL-aligned service management platform to modernize help desk operations and extend service delivery beyond IT.

## Key features

### Freshdesk

- Artificial Intelligence
- Attachments/Screencasts
- Automated response
- Automation
- Call Scripting
- Contextual Engagement
- Contextual Response Generation
- Cross-system Integration
- Email
- Escalation Handling
- Monitoring
- Natural Language Interaction
- Real-Time Chat
- Regulatory Compliance
- Searchable Articles
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys
- Text

### Ivanti ITSM

- Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Links

- [View Freshdesk Profile](https://www.capterra.ca/software/124981/freshdesk)
- [View Ivanti ITSM Profile](https://www.capterra.ca/software/193225/service-desk)
- [View Original Comparison](https://www.capterra.ca/compare/124981/193225/freshdesk/vs/service-desk)

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