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Freshdesk vs Zendesk Suite
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
US$15.00/month
US$55.00/month
Ratings
Overall
4.5 (3,314)Overall
4.4 (3,947)Best for
Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Call Monitoring
- Customizable Branding
- Email Templates
- Forms Management
- Gamification Software
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
- Automated Routing
- Call Monitoring
- Customizable Branding
- Email Templates
- Forms Management
- Gamification Software
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat