---
description: Compare Freshdesk vs Dynamics 365. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Dynamics 365 Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Dynamics 365](https://www.capterra.ca/compare/124981/157279/freshdesk/vs/dynamics-365)

# Compare Freshdesk vs Dynamics 365

Canonical: https://www.capterra.ca/compare/124981/157279/freshdesk/vs/dynamics-365

> Detailed comparison between Freshdesk and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Dynamics 365 |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3444 | 5828 |
| **Starting Price** | US$19.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## Key features

### Freshdesk

- API
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Customer Database
- Customer History
- Customizable Templates
- Email Templates
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Task Management Software
- Templates
- Workflow Management Software

### Dynamics 365

- API
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Customer Database
- Customer History
- Customizable Templates
- Email Templates
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Task Management Software
- Templates
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.ca/software/124981/freshdesk)
- [View Dynamics 365 Profile](https://www.capterra.ca/software/157279/dynamics-365)
- [View Original Comparison](https://www.capterra.ca/compare/124981/157279/freshdesk/vs/dynamics-365)

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