---
description: Compare Freshdesk vs Intercom. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Intercom Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Intercom](https://www.capterra.ca/compare/124981/134347/freshdesk/vs/intercom)

# Compare Freshdesk vs Intercom

Canonical: https://www.capterra.ca/compare/124981/134347/freshdesk/vs/intercom

> Detailed comparison between Freshdesk and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Intercom |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 1131 |
| **Starting Price** | US$19.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Intercom

- API
- Activity Tracking
- Analytics
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.ca/software/124981/freshdesk)
- [View Intercom Profile](https://www.capterra.ca/software/134347/intercom)
- [View Original Comparison](https://www.capterra.ca/compare/124981/134347/freshdesk/vs/intercom)

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