17 years helping Canadian businesses
choose better software
Freshdesk vs Freshservice
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
US$15.00/month
US$29.00/month
Ratings
Overall
4.5 (3,319)Overall
4.5 (581)Best for
Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Features
- Automated Routing
- Customizable Branding
- Email Templates
- Forms Management
- Full Text Search
- Knowledge Base Management
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
- Automated Routing
- Customizable Branding
- Email Templates
- Forms Management
- Full Text Search
- Knowledge Base Management
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
