---
description: Compare Freshdesk vs Lime Connect. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Lime Connect Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> Lime Connect](https://www.capterra.ca/compare/124981/131558/freshdesk/vs/userlike-live-chat)

# Compare Freshdesk vs Lime Connect

Canonical: https://www.capterra.ca/compare/124981/131558/freshdesk/vs/userlike-live-chat

> Detailed comparison between Freshdesk and Lime Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Lime Connect |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3409 | 647 |
| **Starting Price** | US$19.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Lime Connect

Lime Connect works for any company size and adapts to your needs and business goals. Small and medium-sized companies, NGOs as well as large corporations like Toyota already rely on us.

## Key features

### Freshdesk

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customizable Reports
- File Sharing Software
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Screen Sharing Software
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

### Lime Connect

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customizable Reports
- File Sharing Software
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Screen Sharing Software
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.ca/software/124981/freshdesk)
- [View Lime Connect Profile](https://www.capterra.ca/software/131558/userlike-live-chat)
- [View Original Comparison](https://www.capterra.ca/compare/124981/131558/freshdesk/vs/userlike-live-chat)

-----

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