---
description: Compare Freshdesk vs GLPI. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs GLPI Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> GLPI](https://www.capterra.ca/compare/124981/126254/freshdesk/vs/glpi)

# Compare Freshdesk vs GLPI

Canonical: https://www.capterra.ca/compare/124981/126254/freshdesk/vs/glpi

> Detailed comparison between Freshdesk and GLPI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | GLPI |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3494 | 41 |
| **Starting Price** | US$19.00 | €19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### GLPI

GLPI can be use from small to very large organizations

## Key features

### Freshdesk

- Activity Dashboard
- Automated response
- Automation
- Call Scripting
- Contextual Engagement
- Contextual Response Generation
- Cross-system Integration
- Customizable Branding
- Email
- Escalation Handling
- Monitoring
- Searchable Articles
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys
- Text
- Third-Party Integrations

### GLPI

- Activity Dashboard
- Asset Tracking Software
- Customizable Branding
- Customizable Reports
- Monitoring
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.capterra.ca/software/124981/freshdesk)
- [View GLPI Profile](https://www.capterra.ca/software/126254/glpi)
- [View Original Comparison](https://www.capterra.ca/compare/124981/126254/freshdesk/vs/glpi)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs GLPI Comparison - Capterra Canada 2026","description":"Compare Freshdesk vs GLPI. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/124981/126254/freshdesk/vs/glpi","about":[{"@id":"https://www.capterra.ca/software/124981/freshdesk#software"},{"@id":"https://www.capterra.ca/software/126254/glpi#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/124981/126254/freshdesk/vs/glpi#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ca/compare/124981/126254/freshdesk/vs/glpi#webpage","publisher":{"@id":"https://www.capterra.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.capterra.ca/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer support platform that brings together ticketing, communication, and automation in one place. Support teams use it to receive, organize, prioritize, and resolve customer inquiries from email, chat, phone, social media, and messaging apps through a single shared workspace.\n\nTeams can automate ticket routing and categorization, set SLA policies, collaborate using internal notes, and offer customers a self-service knowledge base and portal. Customizable workflows, templates, and over 1,000 third-party integrations help teams fit the platform to their existing processes.\n\nManagers get access to pre-built and custom analytics dashboards, CSAT surveys, and audit logs to monitor team performance and service quality.\n\nFreshdesk suits businesses of all sizes, from small startups to large enterprise teams, across industries such as ecommerce, fintech, travel, retail, logistics, and education.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3494,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"GLPI","description":"GLPI is an open source IT Service Management software.\nGLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release &amp; Asset Management. ITIL compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d94d7fd7-632f-46e5-aceb-6866ad0894fc.png","url":"https://www.capterra.ca/software/126254/glpi","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/126254/glpi#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":41,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs GLPI","position":3,"item":"https://www.capterra.ca/compare/124981/126254/freshdesk/vs/glpi","@type":"ListItem"}],"@id":"https://www.capterra.ca/compare/124981/126254/freshdesk/vs/glpi#breadcrumblist"}]}
</script>