---
description: Compare Freshdesk vs Freshdesk Omni. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Freshdesk Omni Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> Freshdesk Omni](https://www.capterra.ca/compare/124981/1052970/freshdesk/vs/Freshdesk-Omni)

# Compare Freshdesk vs Freshdesk Omni

Canonical: https://www.capterra.ca/compare/124981/1052970/freshdesk/vs/Freshdesk-Omni

> Detailed comparison between Freshdesk and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Freshdesk Omni |
| **Overall rating** | 4.5/5 | 3.6/5 |
| **Total Reviews** | 3409 | 5 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Freshdesk Omni

Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.

## Key features

### Freshdesk

- API
- Activity Tracking
- Chat/Messaging
- Content Management System (CMS) Software
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- Full Text Search
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Freshdesk Omni

- API
- Activity Tracking
- Chat/Messaging
- Content Management System (CMS) Software
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- Full Text Search
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.ca/software/124981/freshdesk)
- [View Freshdesk Omni Profile](https://www.capterra.ca/software/1052970/Freshdesk-Omni)
- [View Original Comparison](https://www.capterra.ca/compare/124981/1052970/freshdesk/vs/Freshdesk-Omni)

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