---
description: Compare Sphinx iQ3 vs XM for Customer Experience. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: Sphinx iQ3 vs XM for Customer Experience Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [NPS Software](/directory/32075/nps/software) > [Sphinx iQ3 \<span\>vs\</span\> XM for Customer Experience](https://www.capterra.ca/compare/124250/152924/survey-shaker/vs/customer-frontlines)

# Compare Sphinx iQ3 vs XM for Customer Experience

Canonical: https://www.capterra.ca/compare/124250/152924/survey-shaker/vs/customer-frontlines

> Detailed comparison between Sphinx iQ3 and XM for Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sphinx iQ3 | XM for Customer Experience |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 5 | 255 |
| **Starting Price** | €1.00 | US$1,500.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Sphinx iQ3

Organizations seeking a research tool in order to:&#10;collect and understand data to make the right decisions and involve their teams to act upon the insights.

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

## Key features

### Sphinx iQ3

- 360 Degree Feedback Software
- API
- Activity Tracking
- Customer Profiles
- Customizable Reports
- Engagement Tracking
- Mobile Survey
- Monitoring
- NPS of Employees
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### XM for Customer Experience

- 360 Degree Feedback Software
- API
- Activity Tracking
- Customer Profiles
- Customizable Reports
- Engagement Tracking
- Mobile Survey
- Monitoring
- NPS of Employees
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Sphinx iQ3 Profile](https://www.capterra.ca/software/124250/survey-shaker)
- [View XM for Customer Experience Profile](https://www.capterra.ca/software/152924/customer-frontlines)
- [View Original Comparison](https://www.capterra.ca/compare/124250/152924/survey-shaker/vs/customer-frontlines)

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