---
description: Compare OpenLM vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenLM vs Freshservice Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [OpenLM \<span\>vs\</span\> Freshservice](https://www.capterra.ca/compare/119292/132997/openlm/vs/freshservice)

# Compare OpenLM vs Freshservice

Canonical: https://www.capterra.ca/compare/119292/132997/openlm/vs/freshservice

> Detailed comparison between OpenLM and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OpenLM | Freshservice |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 15 | 685 |
| **Starting Price** | US$2.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### OpenLM

\- Fortune 1000;SMB(Small,medium business)&#10;ITAM/SAM,IT/Project/License/Procurement mgr.,Biz analyst,Sysadmin,Engineering head&#10;Oil, Gas, Energy Automotive, Aero, Manufacturing, IT, University,Gov.,

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### OpenLM

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Management
- Audit Trail
- Compliance Management
- Customizable Reports
- IT Asset Tracking
- Inventory Management Software
- Inventory Tracking
- License Management Software
- Monitoring
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Workflow Management Software

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Management
- Audit Trail
- Compliance Management
- Customizable Reports
- IT Asset Tracking
- Inventory Management Software
- Inventory Tracking
- License Management Software
- Monitoring
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Workflow Management Software

## Links

- [View OpenLM Profile](https://www.capterra.ca/software/119292/openlm)
- [View Freshservice Profile](https://www.capterra.ca/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.ca/compare/119292/132997/openlm/vs/freshservice)

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