---
description: Compare Incident Tracker vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Incident Tracker vs Freshservice Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [Incident Tracker \<span\>vs\</span\> Freshservice](https://www.capterra.ca/compare/119211/132997/incident-tracker/vs/freshservice)

# Compare Incident Tracker vs Freshservice

Canonical: https://www.capterra.ca/compare/119211/132997/incident-tracker/vs/freshservice

> Detailed comparison between Incident Tracker and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Incident Tracker | Freshservice |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 25 | 704 |
| **Starting Price** | US$2,300.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Incident Tracker

Education (Residence Life and Security), Healthcare (COVID-19), Businesses (Small to Corporate), Non-Profit Organizations, Government

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### Incident Tracker

- API
- Access Controls/Permissions
- Audit Trail
- Case Management Software
- Configurable Workflow
- Corrective and Preventive Actions (CAPA)
- Customizable Forms
- Customizable Reports
- Document Management Software
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Reporting
- Investigation Management Software
- Issue Management
- Multi-Location
- Search/Filter
- Status Tracking
- Task Management Software
- Workflow Management Software

### Freshservice

- API
- Access Controls/Permissions
- Audit Trail
- Case Management Software
- Configurable Workflow
- Corrective and Preventive Actions (CAPA)
- Customizable Forms
- Customizable Reports
- Document Management Software
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Reporting
- Investigation Management Software
- Issue Management
- Multi-Location
- Search/Filter
- Status Tracking
- Task Management Software
- Workflow Management Software

## Links

- [View Incident Tracker Profile](https://www.capterra.ca/software/119211/incident-tracker)
- [View Freshservice Profile](https://www.capterra.ca/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.ca/compare/119211/132997/incident-tracker/vs/freshservice)

-----

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