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Avaya UCaaS vs Xperience

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€79.90/month

Overall

4.4 (88)

Ease of Use
4.3 (88)
Features & Functionality
4.5 (88)
Customer Service
4.2 (88)
Value for Money
4.2 (88)

Overall

5.0 (2)

Ease of Use
5.0 (2)
Features & Functionality
4.5 (2)
Customer Service
5.0 (2)
Value for Money
3.5 (2)

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.

Altitude is a global omnichannel contact center solutions provider. We have references in several industries mainly Banking, Telco, Retail, Outsourcing BPOs. We adapt to any type of business.

7/10

Auto-Dialer
Blended Call Center
Call Center Management
Call Recording Software
Chat/Messaging
Computer Telephony Integration
IVR
Live Chat Software
Voice Mail
Workflow Management Software

10/10

Auto-Dialer
Blended Call Center
Call Center Management
Call Recording Software
Chat/Messaging
Computer Telephony Integration
IVR
Live Chat Software
Voice Mail
Workflow Management Software

Cloud-based
On-premise

Cloud-based
On-premise

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base Software
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base Software
Phone Support
24/7 (Live rep)
Chat