---
description: Compare xMatters vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: xMatters vs Freshservice Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/10021/website-monitoring/software) > [xMatters \<span\>vs\</span\> Freshservice](https://www.capterra.ca/compare/116750/132997/xmatters/vs/freshservice)

# Compare xMatters vs Freshservice

Canonical: https://www.capterra.ca/compare/116750/132997/xmatters/vs/freshservice

> Detailed comparison between xMatters and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | xMatters | Freshservice |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 141 | 685 |
| **Starting Price** | US$9.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### xMatters

Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered\!

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### xMatters

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Audit Management
- Chat/Messaging
- Collaboration Tools
- Customizable Templates
- Email Alerts
- Event Logs
- Help Desk Management
- Incident Reporting
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Task Management Software
- Workflow Management Software

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Audit Management
- Chat/Messaging
- Collaboration Tools
- Customizable Templates
- Email Alerts
- Event Logs
- Help Desk Management
- Incident Reporting
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Task Management Software
- Workflow Management Software

## Links

- [View xMatters Profile](https://www.capterra.ca/software/116750/xmatters)
- [View Freshservice Profile](https://www.capterra.ca/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.ca/compare/116750/132997/xmatters/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"xMatters vs Freshservice Comparison - Capterra Canada 2026","description":"Compare xMatters vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/116750/132997/xmatters/vs/freshservice","about":[{"@id":"https://www.capterra.ca/software/116750/xmatters#software"},{"@id":"https://www.capterra.ca/software/132997/freshservice#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/116750/132997/xmatters/vs/freshservice#breadcrumblist"},"@id":"https://www.capterra.ca/compare/116750/132997/xmatters/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"xMatters","description":"xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/36e041a5-09e1-4b6b-b9e2-a82a799aad6a.webp","url":"https://www.capterra.ca/software/116750/xmatters","@id":"https://www.capterra.ca/software/116750/xmatters#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":141},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice, from Freshworks, is a modern, AI-native IT and enterprise service management platform that helps organizations deliver frictionless employee experiences without enterprise complexity, high costs, or lengthy implementations. \n\nBy unifying ITSM, ITOM, ITIM, and ESM on a single platform with a common data layer, it eliminates tool sprawl and creates a single source of truth across services and assets. \n\nCore capabilities include incident, problem, change, and major incident management, service monitoring, automation, and a robust CMDB that enables visibility, impact analysis, and faster root cause resolution.\n\nPowered by Freddy AI, Freshservice delivers conversational self-service through an AI Agent that resolves common requests and guides users in natural language. It also provides agents with contextual insights and intelligent recommendations to accelerate resolution and enable proactive service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ca/software/132997/freshservice","@id":"https://www.capterra.ca/software/132997/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ca/compare/116750/132997/xmatters/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Website Monitoring Software","position":2,"item":"/directory/10021/website-monitoring/software","@type":"ListItem"},{"name":"xMatters vs Freshservice","position":3,"item":"https://www.capterra.ca/compare/116750/132997/xmatters/vs/freshservice","@type":"ListItem"}]}]}
</script>