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SmarterTrack vs HelpCrunch
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$15.00/month
US$15.00/month
SmarterTrack is an online help desk solution that allows for improved customer service and lower support costs. Its email ticketing system and live chat allow for easy access to information.
HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!
- Alerts/Escalation
- Automated Routing
- Email Management Software
- Live Chat Software
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Alerts/Escalation
- Automated Routing
- Email Management Software
- Live Chat Software
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- Live Online
- Webinars
- Documentation
- Live Online
- Webinars
- Documentation
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat
