---
description: Compare Bitrix24 vs Helpshift. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: Bitrix24 vs Helpshift Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Sales Coaching Software](/directory/31333/sales-coaching/software) > [Bitrix24 \<span\>vs\</span\> Helpshift](https://www.capterra.ca/compare/113540/150923/bitrix24/vs/helpshift)

# Compare Bitrix24 vs Helpshift

Canonical: https://www.capterra.ca/compare/113540/150923/bitrix24/vs/helpshift

> Detailed comparison between Bitrix24 and Helpshift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bitrix24 | Helpshift |
| **Overall rating** | 4.2/5 | 3.9/5 |
| **Total Reviews** | 984 | 29 |
| **Starting Price** | €61.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

### Helpshift

Designed for businesses of all sizes, Helpshift is a comprehensive customer service solution that enhances support with AI-powered automation, Smart Intent recognition, Language AI, and more.

## Key features

### Bitrix24

- API
- Activity Tracking
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customizable Reports
- File Sharing Software
- Full Text Search
- Help Desk Management
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Workflow Management Software

### Helpshift

- API
- Activity Tracking
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customizable Reports
- File Sharing Software
- Full Text Search
- Help Desk Management
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Workflow Management Software

## Links

- [View Bitrix24 Profile](https://www.capterra.ca/software/113540/bitrix24)
- [View Helpshift Profile](https://www.capterra.ca/software/150923/helpshift)
- [View Original Comparison](https://www.capterra.ca/compare/113540/150923/bitrix24/vs/helpshift)

-----

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