Bitrix24 vs Freshservice

US$61.00/month

US$29.00/month

• Ease of Use

  3.9 (680)

• Features & Functionality

  4.2 (680)

• Customer Service

  3.9 (680)

• Value for Money

  4.2 (680)

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• Ease of Use

  4.5 (524)

• Features & Functionality

  4.3 (524)

• Customer Service

  4.6 (524)

• Value for Money

  4.4 (524)

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Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

• Automated Routing
• Customizable Branding
• Email Templates
• Forms Management
• Gamification Software
• Help Desk Management
• Knowledge Base Management
• Scheduling Software
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

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• Automated Routing
• Customizable Branding
• Email Templates
• Forms Management
• Gamification Software
• Help Desk Management
• Knowledge Base Management
• Scheduling Software
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat