---
description: Compare Calabrio ONE vs EvaluAgent. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Calabrio ONE vs EvaluAgent Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Quality Management Software](/directory/30099/quality-management/software) > [Calabrio ONE \<span\>vs\</span\> EvaluAgent](https://www.capterra.ca/compare/110588/148526/calabrio-one-suite/vs/evaluagent)

# Compare Calabrio ONE vs EvaluAgent

Canonical: https://www.capterra.ca/compare/110588/148526/calabrio-one-suite/vs/evaluagent

> Detailed comparison between Calabrio ONE and EvaluAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | EvaluAgent |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 263 | 20 |
| **Starting Price** | US$295.00 | US$15.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

### EvaluAgent

Whether your customer service organisation has 50 or 5,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.

## Key features

### Calabrio ONE

- AI/Machine Learning
- API
- Approval Process Control
- Call Recording Software
- Chat/Messaging
- Computer Telephony Integration
- Customer Service Analytics
- Customizable Reports
- Monitoring
- Natural Language Processing
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Assurance
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Skills Tracking
- Speech-to-Text Analysis
- Surveys & Feedback

### EvaluAgent

- AI/Machine Learning
- API
- Approval Process Control
- Call Recording Software
- Chat/Messaging
- Computer Telephony Integration
- Customer Service Analytics
- Customizable Reports
- Monitoring
- Natural Language Processing
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Assurance
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Skills Tracking
- Speech-to-Text Analysis
- Surveys & Feedback

## Links

- [View Calabrio ONE Profile](https://www.capterra.ca/software/110588/calabrio-one-suite)
- [View EvaluAgent Profile](https://www.capterra.ca/software/148526/evaluagent)
- [View Original Comparison](https://www.capterra.ca/compare/110588/148526/calabrio-one-suite/vs/evaluagent)

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