17 years helping Canadian businesses
choose better software
SysAid vs Support.cc
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
US$79.00/month
US$14.99/month
Ratings
Best for
We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.
Large Enterprises, Small and Medium Enterprises
Retail and E-commerce
Telecommunication and IT
BFSI (Banking, Financial Services and Insurance)
Travel and Hospitality
Education
Health Care
Other
Features
- Automated Routing
- Customizable Branding
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Live Chat Software
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
- Workflow Management Software
- Automated Routing
- Customizable Branding
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Live Chat Software
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
- Workflow Management Software
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
