---
description: Compare LiveAgent vs Shake. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Shake Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Shake](https://www.capterra.ca/compare/102188/216245/liveagent/vs/shake)

# Compare LiveAgent vs Shake

Canonical: https://www.capterra.ca/compare/102188/216245/liveagent/vs/shake

> Detailed comparison between LiveAgent and Shake. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Shake |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 29 |
| **Starting Price** | US$15.00 | US$160.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Shake

\-

## Key features

### LiveAgent

- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Dashboard Software
- Feedback Management
- Issue Management
- Issue Tracking Software
- Prioritization
- Real-Time Reporting
- Reporting & Statistics
- Role-Based Permissions
- Surveys & Feedback
- Tagging
- Task Management Software
- Ticket Management

### Shake

- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Dashboard Software
- Feedback Management
- Issue Management
- Issue Tracking Software
- Prioritization
- Real-Time Reporting
- Reporting & Statistics
- Role-Based Permissions
- Surveys & Feedback
- Tagging
- Task Management Software
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Shake Profile](https://www.capterra.ca/software/216245/shake)
- [View Original Comparison](https://www.capterra.ca/compare/102188/216245/liveagent/vs/shake)

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