---
description: Compare LiveAgent vs Zendesk QA. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Zendesk QA Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Zendesk QA](https://www.capterra.ca/compare/102188/180104/liveagent/vs/klaus)

# Compare LiveAgent vs Zendesk QA

Canonical: https://www.capterra.ca/compare/102188/180104/liveagent/vs/klaus

> Detailed comparison between LiveAgent and Zendesk QA. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Zendesk QA |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1754 | 23 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base Software, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Zendesk QA

For customer service teams looking to optimize their QA processes and keep up the quality of their support – all while scaling and handling an increasing volume of interactions across channels.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Call Center Management
- Call Recording Software
- Collaboration Tools
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Experience Management
- Email Monitoring
- Feedback Management
- Multi-Channel Communication
- Natural Language Processing
- Onboarding Software
- Quality Management Software
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

### Zendesk QA

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Call Center Management
- Call Recording Software
- Collaboration Tools
- Customer Experience Management
- Feedback Management
- Multi-Channel Communication
- Quality Management Software
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Zendesk QA Profile](https://www.capterra.ca/software/180104/klaus)
- [View Original Comparison](https://www.capterra.ca/compare/102188/180104/liveagent/vs/klaus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Zendesk QA Comparison - Capterra Canada 2026","description":"Compare LiveAgent vs Zendesk QA. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/102188/180104/liveagent/vs/klaus","about":[{"@id":"https://www.capterra.ca/software/102188/liveagent#software"},{"@id":"https://www.capterra.ca/software/180104/klaus#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/102188/180104/liveagent/vs/klaus#breadcrumblist"},"@id":"https://www.capterra.ca/compare/102188/180104/liveagent/vs/klaus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ca/software/102188/liveagent","@id":"https://www.capterra.ca/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1754},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Zendesk QA","description":"Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX.\n\nWith Zendesk QA, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short, and resources are going to waste – then fix what isn’t working. Automate quality assurance across agents, teams, BPOs, and countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3aed597f-9345-460b-9870-83ac700ec515.png","url":"https://www.capterra.ca/software/180104/klaus","@id":"https://www.capterra.ca/software/180104/klaus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":23},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ca/compare/102188/180104/liveagent/vs/klaus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Zendesk QA","position":3,"item":"https://www.capterra.ca/compare/102188/180104/liveagent/vs/klaus","@type":"ListItem"}]}]}
</script>