---
description: Compare LiveAgent vs BMC Helix ITSM. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs BMC Helix ITSM Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> BMC Helix ITSM](https://www.capterra.ca/compare/102188/164195/liveagent/vs/remedy-it-service-management)

# Compare LiveAgent vs BMC Helix ITSM

Canonical: https://www.capterra.ca/compare/102188/164195/liveagent/vs/remedy-it-service-management

> Detailed comparison between LiveAgent and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | BMC Helix ITSM |
| **Overall rating** | 4.7/5 | 4.1/5 |
| **Total Reviews** | 1754 | 115 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### BMC Helix ITSM

\-

## Key features

### LiveAgent

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Change Management Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Engagement Software
- Dashboard Software
- Email Monitoring
- Help Desk Management
- Incident Management Software
- Natural Language Processing
- Onboarding Software
- Problem Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking Software
- Change Management Software
- Dashboard Software
- Help Desk Management
- Incident Management Software
- Problem Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View BMC Helix ITSM Profile](https://www.capterra.ca/software/164195/remedy-it-service-management)
- [View Original Comparison](https://www.capterra.ca/compare/102188/164195/liveagent/vs/remedy-it-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs BMC Helix ITSM Comparison - Capterra Canada 2026","description":"Compare LiveAgent vs BMC Helix ITSM. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/102188/164195/liveagent/vs/remedy-it-service-management","about":[{"@id":"https://www.capterra.ca/software/102188/liveagent#software"},{"@id":"https://www.capterra.ca/software/164195/remedy-it-service-management#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/102188/164195/liveagent/vs/remedy-it-service-management#breadcrumblist"},"@id":"https://www.capterra.ca/compare/102188/164195/liveagent/vs/remedy-it-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ca/software/102188/liveagent","@id":"https://www.capterra.ca/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1754},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"BMC Helix ITSM","description":"BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Helix IT Service Management is the most complete and capable IT service management for your enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/add6bc44-d006-4d7b-abb3-ede873ed78c8.jpeg","url":"https://www.capterra.ca/software/164195/remedy-it-service-management","@id":"https://www.capterra.ca/software/164195/remedy-it-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.ca/compare/102188/164195/liveagent/vs/remedy-it-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs BMC Helix ITSM","position":3,"item":"https://www.capterra.ca/compare/102188/164195/liveagent/vs/remedy-it-service-management","@type":"ListItem"}]}]}
</script>