---
description: Compare LiveAgent vs Freshchat. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: LiveAgent vs Freshchat Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/34696/ai-agents-for-customer-support/software) > [LiveAgent \<span\>vs\</span\> Freshchat](https://www.capterra.ca/compare/102188/158117/liveagent/vs/freshchat)

# Compare LiveAgent vs Freshchat

Canonical: https://www.capterra.ca/compare/102188/158117/liveagent/vs/freshchat

> Detailed comparison between LiveAgent and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Freshchat |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 1788 | 152 |
| **Starting Price** | US$15.00 | ₹1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer History
- Customizable Templates
- File Sharing Software
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Freshchat

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer History
- Customizable Templates
- File Sharing Software
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Freshchat Profile](https://www.capterra.ca/software/158117/freshchat)
- [View Original Comparison](https://www.capterra.ca/compare/102188/158117/liveagent/vs/freshchat)

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