---
description: Compare LiveAgent vs Zoho CRM. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: LiveAgent vs Zoho CRM Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveAgent \<span\>vs\</span\> Zoho CRM](https://www.capterra.ca/compare/102188/155928/liveagent/vs/zoho-crm)

# Compare LiveAgent vs Zoho CRM

Canonical: https://www.capterra.ca/compare/102188/155928/liveagent/vs/zoho-crm

> Detailed comparison between LiveAgent and Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Zoho CRM |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1758 | 6969 |
| **Starting Price** | US$15.00 | US$14.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Client Management
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Engagement Software
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- For Startups
- Help Desk Management
- Monitoring
- Onboarding Software
- Performance Management
- Real-Time Data
- Reminders
- Social Media Monitoring Software
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Zoho CRM

- AI/Machine Learning
- API
- Client Management
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Engagement Software
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- For Startups
- Help Desk Management
- Monitoring
- Onboarding Software
- Performance Management
- Real-Time Data
- Reminders
- Social Media Monitoring Software
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Zoho CRM Profile](https://www.capterra.ca/software/155928/zoho-crm)
- [View Original Comparison](https://www.capterra.ca/compare/102188/155928/liveagent/vs/zoho-crm)

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