---
description: Compare LiveAgent vs QueueMetrics. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs QueueMetrics Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/34696/ai-agents-for-customer-support/software) > [LiveAgent \<span\>vs\</span\> QueueMetrics](https://www.capterra.ca/compare/102188/151411/liveagent/vs/queuemetrics)

# Compare LiveAgent vs QueueMetrics

Canonical: https://www.capterra.ca/compare/102188/151411/liveagent/vs/queuemetrics

> Detailed comparison between LiveAgent and QueueMetrics. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | QueueMetrics |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1788 | 27 |
| **Starting Price** | US$15.00 | CHF 8.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### QueueMetrics

Comprehensive call center monitoring software offering real-time analytics, customizable reporting, and a dedicated agent interface to optimize performance. ​

## Key features

### LiveAgent

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- CRM Software
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Caller ID
- Computer Telephony Integration
- Dashboard Software
- Monitoring
- Performance Management
- Queue Management
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

### QueueMetrics

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- CRM Software
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Caller ID
- Computer Telephony Integration
- Dashboard Software
- Monitoring
- Performance Management
- Queue Management
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View QueueMetrics Profile](https://www.capterra.ca/software/151411/queuemetrics)
- [View Original Comparison](https://www.capterra.ca/compare/102188/151411/liveagent/vs/queuemetrics)

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