---
description: Compare LiveAgent vs Drift. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Drift Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Drift](https://www.capterra.ca/compare/102188/150371/liveagent/vs/drift)

# Compare LiveAgent vs Drift

Canonical: https://www.capterra.ca/compare/102188/150371/liveagent/vs/drift

> Detailed comparison between LiveAgent and Drift. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Drift |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 199 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Drift

Businesses that want to translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, and a modernized B2B website experience.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Content Management System (CMS) Software
- Customer Database
- Customer Engagement Software
- Customer Service Analytics
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Monitoring
- Natural Language Processing
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat

### Drift

- AI/Machine Learning
- API
- Activity Tracking
- Content Management System (CMS) Software
- Customer Database
- Customer Engagement Software
- Customer Service Analytics
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Monitoring
- Natural Language Processing
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Drift Profile](https://www.capterra.ca/software/150371/drift)
- [View Original Comparison](https://www.capterra.ca/compare/102188/150371/liveagent/vs/drift)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Drift Comparison - Capterra Canada 2026","description":"Compare LiveAgent vs Drift. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/102188/150371/liveagent/vs/drift","about":[{"@id":"https://www.capterra.ca/software/102188/liveagent#software"},{"@id":"https://www.capterra.ca/software/150371/drift#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/102188/150371/liveagent/vs/drift#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ca/compare/102188/150371/liveagent/vs/drift#webpage","isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Drift","description":"Drift is a human-centric, AI-powered buyer engagement platform.\n\nA platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.\nA platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience.\n\nDrift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7aa71c1f-3b49-4c75-9300-90dd055e82b6.png","url":"https://www.capterra.ca/software/150371/drift","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/150371/drift#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":199},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Drift","position":3,"item":"https://www.capterra.ca/compare/102188/150371/liveagent/vs/drift","@type":"ListItem"}],"@id":"https://www.capterra.ca/compare/102188/150371/liveagent/vs/drift#breadcrumblist"}]}
</script>