---
description: Compare LiveAgent vs Field Solution Group. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Field Solution Group Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Field Solution Group](https://www.capterra.ca/compare/102188/145327/liveagent/vs/field-solution-group)

# Compare LiveAgent vs Field Solution Group

Canonical: https://www.capterra.ca/compare/102188/145327/liveagent/vs/field-solution-group

> Detailed comparison between LiveAgent and Field Solution Group. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Field Solution Group |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1786 | 4 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Field Solution Group

Field Service, Brewery, Bakery, Coffee \&amp; Tea Shops, Retaurants, Retail and more\!

## Key features

### LiveAgent

- Blended Call Center
- Call Tracking Metrics
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Engagement Software
- Customizable Reports
- Dashboard Software
- Email Monitoring
- Feedback Management
- Monitoring
- Multi-Channel Data Collection
- Natural Language Processing
- Negative Feedback Management
- Onboarding Software
- Recording
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Transfers/Routing

### Field Solution Group

- Dashboard Software
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Field Solution Group Profile](https://www.capterra.ca/software/145327/field-solution-group)
- [View Original Comparison](https://www.capterra.ca/compare/102188/145327/liveagent/vs/field-solution-group)

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