---
description: Compare LiveAgent vs Hornbill. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: LiveAgent vs Hornbill Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/34696/ai-agents-for-customer-support/software) > [LiveAgent \<span\>vs\</span\> Hornbill](https://www.capterra.ca/compare/102188/143649/liveagent/vs/hornbill)

# Compare LiveAgent vs Hornbill

Canonical: https://www.capterra.ca/compare/102188/143649/liveagent/vs/hornbill

> Detailed comparison between LiveAgent and Hornbill. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Hornbill |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1788 | 30 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Hornbill

Organisations who want to move away from restrictive 1st gen ITSM tools. Collaboration, Workflow Automation, Enterprise Service Management  all easily accessed via The Hornbill Platform.

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Analytics
- Audit Trail
- Chat/Messaging
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Email Templates
- Multi-Channel Communication
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### Hornbill

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Analytics
- Audit Trail
- Chat/Messaging
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Email Templates
- Multi-Channel Communication
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Hornbill Profile](https://www.capterra.ca/software/143649/hornbill)
- [View Original Comparison](https://www.capterra.ca/compare/102188/143649/liveagent/vs/hornbill)

-----

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