---
description: Compare LiveAgent vs Groove. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: LiveAgent vs Groove Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [LiveAgent \<span\>vs\</span\> Groove](https://www.capterra.ca/compare/102188/143005/liveagent/vs/groove)

# Compare LiveAgent vs Groove

Canonical: https://www.capterra.ca/compare/102188/143005/liveagent/vs/groove

> Detailed comparison between LiveAgent and Groove. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Groove |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1788 | 87 |
| **Starting Price** | US$15.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Groove

Small and medium sized businesses in B2C/B2B Software, eCommerce, Web Development/Design Agencies, Online Services, \&amp; Entrepreneurs

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Content Management System (CMS) Software
- Customer Database
- Customer History
- Customizable Reports
- Inbox Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### Groove

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Content Management System (CMS) Software
- Customer Database
- Customer History
- Customizable Reports
- Inbox Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Groove Profile](https://www.capterra.ca/software/143005/groove)
- [View Original Comparison](https://www.capterra.ca/compare/102188/143005/liveagent/vs/groove)

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