---
description: Compare LiveAgent vs eDesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs eDesk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> eDesk](https://www.capterra.ca/compare/102188/137210/liveagent/vs/xsellco-helpdesk)

# Compare LiveAgent vs eDesk

Canonical: https://www.capterra.ca/compare/102188/137210/liveagent/vs/xsellco-helpdesk

> Detailed comparison between LiveAgent and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | eDesk |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1754 | 71 |
| **Starting Price** | US$15.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### eDesk

Uniquely built for online sellers, eDesk’s customer support solutions empower delivery of outstanding customer experiences, in a fraction of the time, everywhere they sell.

## Key features

### LiveAgent

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### eDesk

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View eDesk Profile](https://www.capterra.ca/software/137210/xsellco-helpdesk)
- [View Original Comparison](https://www.capterra.ca/compare/102188/137210/liveagent/vs/xsellco-helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs eDesk Comparison - Capterra Canada 2026","description":"Compare LiveAgent vs eDesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/102188/137210/liveagent/vs/xsellco-helpdesk","about":[{"@id":"https://www.capterra.ca/software/102188/liveagent#software"},{"@id":"https://www.capterra.ca/software/137210/xsellco-helpdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/102188/137210/liveagent/vs/xsellco-helpdesk#breadcrumblist"},"@id":"https://www.capterra.ca/compare/102188/137210/liveagent/vs/xsellco-helpdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ca/software/102188/liveagent","@id":"https://www.capterra.ca/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1754},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"eDesk","description":"eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/28e4e1ae-8810-421b-aae1-fa3b8d0f4f6a.png","url":"https://www.capterra.ca/software/137210/xsellco-helpdesk","@id":"https://www.capterra.ca/software/137210/xsellco-helpdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":71},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ca/compare/102188/137210/liveagent/vs/xsellco-helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs eDesk","position":3,"item":"https://www.capterra.ca/compare/102188/137210/liveagent/vs/xsellco-helpdesk","@type":"ListItem"}]}]}
</script>