---
description: Compare LiveAgent vs Help Scout. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Help Scout Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Help Scout](https://www.capterra.ca/compare/102188/136909/liveagent/vs/help-scout)

# Compare LiveAgent vs Help Scout

Canonical: https://www.capterra.ca/compare/102188/136909/liveagent/vs/help-scout

> Detailed comparison between LiveAgent and Help Scout. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Help Scout |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 225 |
| **Starting Price** | US$15.00 | US$55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Help Scout

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

## Key features

### LiveAgent

- API
- Archiving & Retention
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Email Monitoring
- For Startups
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Routing
- SSL Security
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback

### Help Scout

- API
- Archiving & Retention
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Email Monitoring
- For Startups
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Routing
- SSL Security
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Help Scout Profile](https://www.capterra.ca/software/136909/help-scout)
- [View Original Comparison](https://www.capterra.ca/compare/102188/136909/liveagent/vs/help-scout)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Help Scout Comparison - Capterra Canada 2026","description":"Compare LiveAgent vs Help Scout. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/102188/136909/liveagent/vs/help-scout","about":[{"@id":"https://www.capterra.ca/software/102188/liveagent#software"},{"@id":"https://www.capterra.ca/software/136909/help-scout#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/102188/136909/liveagent/vs/help-scout#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ca/compare/102188/136909/liveagent/vs/help-scout#webpage","isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Help Scout","description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3758fe5d-9d79-40a7-beb4-325c3c6f8f14.png","url":"https://www.capterra.ca/software/136909/help-scout","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/136909/help-scout#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":225},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Help Scout","position":3,"item":"https://www.capterra.ca/compare/102188/136909/liveagent/vs/help-scout","@type":"ListItem"}],"@id":"https://www.capterra.ca/compare/102188/136909/liveagent/vs/help-scout#breadcrumblist"}]}
</script>