---
description: Compare LiveAgent vs Giva. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Giva Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Giva](https://www.capterra.ca/compare/102188/135094/liveagent/vs/giva-customer-service)

# Compare LiveAgent vs Giva

Canonical: https://www.capterra.ca/compare/102188/135094/liveagent/vs/giva-customer-service

> Detailed comparison between LiveAgent and Giva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Giva |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1789 | 57 |
| **Starting Price** | US$15.00 | US$69.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Giva

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

## Key features

### LiveAgent

- AI Summarization
- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Conversation Intelligence
- Customer Database
- Email Templates
- Inbox Management
- Key Performance Indicators
- Multi-Channel Communication
- Performance Metrics
- Personalization Software
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Workflow Management Software

### Giva

- AI Summarization
- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Conversation Intelligence
- Customer Database
- Email Templates
- Inbox Management
- Key Performance Indicators
- Multi-Channel Communication
- Performance Metrics
- Personalization Software
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Giva Profile](https://www.capterra.ca/software/135094/giva-customer-service)
- [View Original Comparison](https://www.capterra.ca/compare/102188/135094/liveagent/vs/giva-customer-service)

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