---
description: Compare LiveAgent vs Customer Thermometer. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Customer Thermometer Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Customer Thermometer](https://www.capterra.ca/compare/102188/133435/liveagent/vs/customer-thermometer)

# Compare LiveAgent vs Customer Thermometer

Canonical: https://www.capterra.ca/compare/102188/133435/liveagent/vs/customer-thermometer

> Detailed comparison between LiveAgent and Customer Thermometer. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Customer Thermometer |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 18 |
| **Starting Price** | US$15.00 | US$9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Customer Thermometer

Any organization (B2B/B2C) of any size that wants to maximize real-time customer feedback, track CSAT, NPS and other metrics, and act upon reliable insights to improve the customer experience – fast.

## Key features

### LiveAgent

- API
- Activity Tracking
- Commenting/Notes
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration
- Workflow Management Software

### Customer Thermometer

- API
- Activity Tracking
- Commenting/Notes
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Customer Thermometer Profile](https://www.capterra.ca/software/133435/customer-thermometer)
- [View Original Comparison](https://www.capterra.ca/compare/102188/133435/liveagent/vs/customer-thermometer)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Customer Thermometer Comparison - Capterra Canada 2026","description":"Compare LiveAgent vs Customer Thermometer. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/102188/133435/liveagent/vs/customer-thermometer","about":[{"@id":"https://www.capterra.ca/software/102188/liveagent#software"},{"@id":"https://www.capterra.ca/software/133435/customer-thermometer#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/102188/133435/liveagent/vs/customer-thermometer#breadcrumblist"},"@id":"https://www.capterra.ca/compare/102188/133435/liveagent/vs/customer-thermometer#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ca/software/102188/liveagent","@id":"https://www.capterra.ca/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Customer Thermometer","description":"Customer Thermometer combines an unbeatable, 1-click customer satisfaction measurement tool with award-winning support and seamless platform integration. Over 10,000 support, service and help desk teams at leading companies around the world use us to drive real-time feedback for NPS, CSAT, CX and EX initiatives. Survey response rates regularly top 80% and you’ll love our simple config, dashboards and in-depth reporting options. Installation is easy and takes just minutes. Trial us for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ee100e50-471b-484e-b4bf-cb70d264feca.png","url":"https://www.capterra.ca/software/133435/customer-thermometer","@id":"https://www.capterra.ca/software/133435/customer-thermometer#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":18},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ca/compare/102188/133435/liveagent/vs/customer-thermometer#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Customer Thermometer","position":3,"item":"https://www.capterra.ca/compare/102188/133435/liveagent/vs/customer-thermometer","@type":"ListItem"}]}]}
</script>