---
description: Compare LiveAgent vs TOPdesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs TOPdesk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> TOPdesk](https://www.capterra.ca/compare/102188/127562/liveagent/vs/topdesk)

# Compare LiveAgent vs TOPdesk

Canonical: https://www.capterra.ca/compare/102188/127562/liveagent/vs/topdesk

> Detailed comparison between LiveAgent and TOPdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | TOPdesk |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1789 | 111 |
| **Starting Price** | US$15.00 | €61.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### TOPdesk

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up.

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Alerts/Escalation
- CRM Software
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Email Templates
- Key Performance Indicators
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### TOPdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- CRM Software
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Email Templates
- Key Performance Indicators
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View TOPdesk Profile](https://www.capterra.ca/software/127562/topdesk)
- [View Original Comparison](https://www.capterra.ca/compare/102188/127562/liveagent/vs/topdesk)

-----

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