---
description: Compare LiveAgent vs Totango. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Totango Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/34696/ai-agents-for-customer-support/software) > [LiveAgent \<span\>vs\</span\> Totango](https://www.capterra.ca/compare/102188/123781/liveagent/vs/totango)

# Compare LiveAgent vs Totango

Canonical: https://www.capterra.ca/compare/102188/123781/liveagent/vs/totango

> Detailed comparison between LiveAgent and Totango. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Totango |
| **Overall rating** | 4.7/5 | 3.7/5 |
| **Total Reviews** | 1788 | 33 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Totango

Large recurring revenue businesses that need to simplify their complex customer operations, gain revenue predictability from existing customers, or reduce churn for high-value accounts.

## Key features

### LiveAgent

- Alerts/Notifications
- Campaign Management Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Segmentation
- Customizable Reports
- Dashboard Software
- Feedback Management
- Monitoring
- Natural Language Processing
- Negative Feedback Management
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Template Management
- Transfers/Routing

### Totango

- Alerts/Notifications
- Campaign Management Software
- Customer Engagement Software
- Customer Segmentation
- Dashboard Software
- Data Integration
- Feedback Management
- Negative Feedback Management
- Onboarding Software
- Reporting/Analytics
- Survey/Poll Management
- Template Management

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Totango Profile](https://www.capterra.ca/software/123781/totango)
- [View Original Comparison](https://www.capterra.ca/compare/102188/123781/liveagent/vs/totango)

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