---
description: Compare LiveAgent vs Chatway. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Chatway Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Chatway](https://www.capterra.ca/compare/102188/1056260/liveagent/vs/chatway)

# Compare LiveAgent vs Chatway

Canonical: https://www.capterra.ca/compare/102188/1056260/liveagent/vs/chatway

> Detailed comparison between LiveAgent and Chatway. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Chatway |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1777 | 77 |
| **Starting Price** | US$15.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Chatway

Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \&amp; automate customer support

## Key features

### LiveAgent

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Document Storage
- Email Management Software
- File Sharing Software
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Chatway

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Document Storage
- Email Management Software
- File Sharing Software
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.ca/software/102188/liveagent)
- [View Chatway Profile](https://www.capterra.ca/software/1056260/chatway)
- [View Original Comparison](https://www.capterra.ca/compare/102188/1056260/liveagent/vs/chatway)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Chatway Comparison - Capterra Canada 2026","description":"Compare LiveAgent vs Chatway. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/102188/1056260/liveagent/vs/chatway","about":[{"@id":"https://www.capterra.ca/software/102188/liveagent#software"},{"@id":"https://www.capterra.ca/software/1056260/chatway#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/102188/1056260/liveagent/vs/chatway#breadcrumblist"},"@id":"https://www.capterra.ca/compare/102188/1056260/liveagent/vs/chatway#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"publisher":{"@id":"https://www.capterra.ca/#organization"},"inLanguage":"en-CA"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8326cad2-1f67-48d1-bb5f-a23a8d6798ba.jpeg","url":"https://www.capterra.ca/software/102188/liveagent","@id":"https://www.capterra.ca/software/102188/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1777},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Chatway","description":"Chatway is a live chat app for websites that helps businesses support customers, answer questions, capture leads, and convert more visitors in real time. Add a customizable live chat widget to your website, manage all customer conversations from one shared inbox, and collaborate with your team across website chat, email, and social channels.\n\nChatway also includes an AI chatbot that can instantly answer common questions, reduce repetitive support work, qualify leads, and help customers get the information they need faster. With Chatway, you can assign chats, track conversation history, respond from desktop or mobile, and deliver fast, personalized support at every stage of the customer journey. Use Chatway to improve customer satisfaction, boost engagement, increase sales, and provide seamless live chat and AI-powered support from one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0ed6c902-342a-446b-8951-c029a096194a.png","url":"https://www.capterra.ca/software/1056260/chatway","@id":"https://www.capterra.ca/software/1056260/chatway#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":77},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ca/compare/102188/1056260/liveagent/vs/chatway#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Chatway","position":3,"item":"https://www.capterra.ca/compare/102188/1056260/liveagent/vs/chatway","@type":"ListItem"}]}]}
</script>