---
description: Compare Dealertrack DMS vs ManageEngine ServiceDesk Plus. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dealertrack DMS vs ManageEngine ServiceDesk Plus Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Auto Dealer Management Software](/directory/20005/auto-dealer/software) > [Dealertrack DMS \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.ca/compare/100994/179501/dealertrack-dms/vs/manageengine-service-desk-plus)

# Compare Dealertrack DMS vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.ca/compare/100994/179501/dealertrack-dms/vs/manageengine-service-desk-plus

> Detailed comparison between Dealertrack DMS and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Dealertrack DMS | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 116 | 227 |
| **Starting Price** | - | US$16.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Dealertrack DMS

Web-based auto-dealer solution for franchised automotive dealerships which helps optimize operational efficiencies, drive smarter business decisions, improve flexibility to meet unique needs and more.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Dealertrack DMS

- API
- Activity Dashboard
- Barcode/Ticket Scanning
- Customizable Reports
- Dashboard Software
- Document Management Software
- Document Storage
- Inventory Management Software
- Inventory Tracking
- Performance Metrics
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations

### ManageEngine ServiceDesk Plus

- API
- Activity Dashboard
- Asset Tracking Software
- Barcode/Ticket Scanning
- Customizable Reports
- Dashboard Software
- Document Management Software
- Document Storage
- Inventory Management Software
- Inventory Tracking
- Issue Scheduling
- Performance Metrics
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Service History
- Third-Party Integrations
- Wiki

## Links

- [View Dealertrack DMS Profile](https://www.capterra.ca/software/100994/dealertrack-dms)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.ca/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.ca/compare/100994/179501/dealertrack-dms/vs/manageengine-service-desk-plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Dealertrack DMS vs ManageEngine ServiceDesk Plus Comparison - Capterra Canada 2026","description":"Compare Dealertrack DMS vs ManageEngine ServiceDesk Plus. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/100994/179501/dealertrack-dms/vs/manageengine-service-desk-plus","about":[{"@id":"https://www.capterra.ca/software/100994/dealertrack-dms#software"},{"@id":"https://www.capterra.ca/software/179501/manageengine-service-desk-plus#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/100994/179501/dealertrack-dms/vs/manageengine-service-desk-plus#breadcrumblist"},"@id":"https://www.capterra.ca/compare/100994/179501/dealertrack-dms/vs/manageengine-service-desk-plus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Dealertrack DMS","description":"Dealertrack DMS is the end-to-end software solution that streamlines operations. Finding efficiencies in internal operations is more important than ever. Dealertrack DMS is the easiest-to-use management solution in the business. Find new ways to cut costs in financials, HR and compliance to be more profitable overall.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b791c10c-e0ea-42ff-871c-f9dbb4f70a91.png","url":"https://www.capterra.ca/software/100994/dealertrack-dms","@id":"https://www.capterra.ca/software/100994/dealertrack-dms#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":116},"operatingSystem":"Cloud"},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15143c8b-e69e-4ac6-b1ef-0da992ab4765.png","url":"https://www.capterra.ca/software/179501/manageengine-service-desk-plus","@id":"https://www.capterra.ca/software/179501/manageengine-service-desk-plus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":227},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ca/compare/100994/179501/dealertrack-dms/vs/manageengine-service-desk-plus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Auto Dealer Management Software","position":2,"item":"/directory/20005/auto-dealer/software","@type":"ListItem"},{"name":"Dealertrack DMS vs ManageEngine ServiceDesk Plus","position":3,"item":"https://www.capterra.ca/compare/100994/179501/dealertrack-dms/vs/manageengine-service-desk-plus","@type":"ListItem"}]}]}
</script>