---
description: Learn more about Dynamics 365 Customer Service pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 Customer Service Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Dynamics 365 Customer Service](/software/213170/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3460 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.ca/software/124981/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/124981/213170/freshdesk/vs/dynamics-365-customer-service)
2. **LiveChat** — 4.6/5 (1727 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
   - [View profile](https://www.capterra.ca/software/62194/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/62194/213170/livechat/vs/dynamics-365-customer-service)
3. **Zoho Assist** — 4.7/5 (1445 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
   - [View profile](https://www.capterra.ca/software/181775/zoho-assist)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/181775/213170/zoho-assist/vs/dynamics-365-customer-service)
4. **Freshservice** — 4.5/5 (751 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.ca/software/132997/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/132997/213170/freshservice/vs/dynamics-365-customer-service)
5. **Zendesk Suite** — 4.4/5 (4083 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
   - [View profile](https://www.capterra.ca/software/164283/zendesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/164283/213170/zendesk/vs/dynamics-365-customer-service)
6. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
   - [View profile](https://www.capterra.ca/software/144825/boss-solutions)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/144825/213170/boss-solutions/vs/dynamics-365-customer-service)
7. **TeamSupport** — 4.5/5 (848 reviews) — We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
   - [View profile](https://www.capterra.ca/software/87908/teamsupport)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/87908/213170/teamsupport/vs/dynamics-365-customer-service)
8. **Notion** — 4.7/5 (2771 reviews) — Notion is the all-in-one workspace for notes, projects, documents, and collaboration.
   - [View profile](https://www.capterra.ca/software/186596/notion)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/186596/213170/notion/vs/dynamics-365-customer-service)
9. **ServiceTonic** — 4.6/5 (8 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
   - [View profile](https://www.capterra.ca/software/112516/servicetonic)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/112516/213170/servicetonic/vs/dynamics-365-customer-service)
10. **OTRS** — 4.4/5 (96 reviews) — Fully-managed service management solution with ticketing, workflow automation \& notifications. Help customer teams improve CSAT \& NPS.
    - [View profile](https://www.capterra.ca/software/127284/otrs)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/127284/213170/otrs/vs/dynamics-365-customer-service)
11. **TeamDynamix** — 4.4/5 (170 reviews) — No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks.
    - [View profile](https://www.capterra.ca/software/121317/teamdynamix)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/121317/213170/teamdynamix/vs/dynamics-365-customer-service)
12. **Spiceworks Cloud Help Desk** — 4.4/5 (585 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
    - [View profile](https://www.capterra.ca/software/102709/spiceworks-it-help-desk)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/102709/213170/spiceworks-it-help-desk/vs/dynamics-365-customer-service)
13. **Front** — 4.5/5 (287 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
    - [View profile](https://www.capterra.ca/software/132901/front)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/132901/213170/front/vs/dynamics-365-customer-service)
14. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — Deliver world-class support for IT, as well as other departments. Boost CSAT and speed up response times with purpose-built AI tools.
    - [View profile](https://www.capterra.ca/software/129478/solarwinds-service-desk)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/129478/213170/solarwinds-service-desk/vs/dynamics-365-customer-service)
15. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
    - [View profile](https://www.capterra.ca/software/144040/tidio-chat)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/144040/213170/tidio-chat/vs/dynamics-365-customer-service)

## Related Categories

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service)
- [View Product Profile](https://www.capterra.ca/software/213170/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/213170/dynamics-365-customer-service> |
| en-AU | <https://www.capterra.com.au/alternatives/213170/dynamics-365-customer-service> |
| en-CA | <https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service> |
| en-GB | <https://www.capterra.co.uk/alternatives/213170/dynamics-365-customer-service> |
| en-IE | <https://www.capterra.ie/alternatives/213170/dynamics-365-customer-service> |
| en-IL | <https://www.capterra.co.il/alternatives/213170/dynamics-365-customer-service> |
| en-IN | <https://www.capterra.in/alternatives/213170/dynamics-365-customer-service> |
| en-NZ | <https://www.capterra.co.nz/alternatives/213170/dynamics-365-customer-service> |
| en-SG | <https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service> |
| en-ZA | <https://www.capterra.co.za/alternatives/213170/dynamics-365-customer-service> |

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