---
description: Learn more about Dynamics 365 Customer Service pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 Customer Service Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Dynamics 365 Customer Service](/software/213170/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Intercom** — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
   - [View profile](https://www.capterra.ca/software/134347/intercom)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/134347/213170/intercom/vs/dynamics-365-customer-service)
2. **Zoho Desk** — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.ca/software/169505/zoho-desk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/169505/213170/zoho-desk/vs/dynamics-365-customer-service)
3. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.ca/software/124981/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/124981/213170/freshdesk/vs/dynamics-365-customer-service)
4. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
   - [View profile](https://www.capterra.ca/software/185973/helpdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/185973/213170/helpdesk/vs/dynamics-365-customer-service)
5. **Yonyx** — 4.7/5 (256 reviews) — Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT.
   - [View profile](https://www.capterra.ca/software/130406/agi-self-service)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/130406/213170/agi-self-service/vs/dynamics-365-customer-service)
6. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
   - [View profile](https://www.capterra.ca/software/61368/salesforce)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/61368/213170/salesforce/vs/dynamics-365-customer-service)
7. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
   - [View profile](https://www.capterra.ca/software/164283/zendesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/164283/213170/zendesk/vs/dynamics-365-customer-service)
8. **LiveChat** — 4.6/5 (1715 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
   - [View profile](https://www.capterra.ca/software/62194/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/62194/213170/livechat/vs/dynamics-365-customer-service)
9. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
   - [View profile](https://www.capterra.ca/software/102188/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/102188/213170/liveagent/vs/dynamics-365-customer-service)
10. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
    - [View profile](https://www.capterra.ca/software/202528/milvus)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/202528/213170/milvus/vs/dynamics-365-customer-service)
11. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
    - [View profile](https://www.capterra.ca/software/144040/tidio-chat)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/144040/213170/tidio-chat/vs/dynamics-365-customer-service)
12. **Dynamics 365** — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
    - [View profile](https://www.capterra.ca/software/157279/dynamics-365)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/157279/213170/dynamics-365/vs/dynamics-365-customer-service)
13. **Zoho Assist** — 4.7/5 (1374 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
    - [View profile](https://www.capterra.ca/software/181775/zoho-assist)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/181775/213170/zoho-assist/vs/dynamics-365-customer-service)
14. **Superchat** — 4.8/5 (282 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
    - [View profile](https://www.capterra.ca/software/210968/superchat)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/210968/213170/superchat/vs/dynamics-365-customer-service)
15. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
    - [View profile](https://www.capterra.ca/software/136189/salesforce)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.ca/compare/136189/213170/salesforce/vs/dynamics-365-customer-service)

## Related Categories

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service)
- [View Product Profile](https://www.capterra.ca/software/213170/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/213170/dynamics-365-customer-service> |
| en-AU | <https://www.capterra.com.au/alternatives/213170/dynamics-365-customer-service> |
| en-CA | <https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service> |
| en-GB | <https://www.capterra.co.uk/alternatives/213170/dynamics-365-customer-service> |
| en-IE | <https://www.capterra.ie/alternatives/213170/dynamics-365-customer-service> |
| en-IL | <https://www.capterra.co.il/alternatives/213170/dynamics-365-customer-service> |
| en-IN | <https://www.capterra.in/alternatives/213170/dynamics-365-customer-service> |
| en-NZ | <https://www.capterra.co.nz/alternatives/213170/dynamics-365-customer-service> |
| en-SG | <https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service> |
| en-ZA | <https://www.capterra.co.za/alternatives/213170/dynamics-365-customer-service> |

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