---
description: Learn more about Cisco Unified Contact Center Express pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cisco Unified Contact Center Express Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Cisco Unified Contact Center Express](/software/212123/cisco-unified-contact-center-express) > [Cisco Unified Contact Center Express Alternatives](https://www.capterra.ca/alternatives/212123/cisco-unified-contact-center-express)

# Alternatives to Cisco Unified Contact Center Express

Canonical: https://www.capterra.ca/alternatives/212123/cisco-unified-contact-center-express

> Explore the top alternatives to Cisco Unified Contact Center Express. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Dialpad** — 4.2/5 (562 reviews) — Dialpad houses the latest in cloud telephony technology to provide organizations with modern communications tools.
   - [View profile](https://www.capterra.ca/software/190976/dialpad-sell)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/190976/212123/dialpad-sell/vs/cisco-unified-contact-center-express)
2. **RingCX** — 4.2/5 (253 reviews) — RingCentral Call Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
   - [View profile](https://www.capterra.ca/software/154951/ringcentral-contact-center)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/154951/212123/ringcentral-contact-center/vs/cisco-unified-contact-center-express)
3. **8x8 Contact Center** — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
   - [View profile](https://www.capterra.ca/software/161523/contactnow)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/161523/212123/contactnow/vs/cisco-unified-contact-center-express)
4. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is \#1 free unified communications platform used by 15 million companies.
   - [View profile](https://www.capterra.ca/software/113540/bitrix24)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/113540/212123/bitrix24/vs/cisco-unified-contact-center-express)
5. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.ca/software/21409/genesys-cloud)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/21409/212123/genesys-cloud/vs/cisco-unified-contact-center-express)
6. **Five9** — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
   - [View profile](https://www.capterra.ca/software/132405/five9)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/132405/212123/five9/vs/cisco-unified-contact-center-express)
7. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.ca/software/134775/incontact-call-center-software)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/134775/212123/incontact-call-center-software/vs/cisco-unified-contact-center-express)
8. **Talkdesk** — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
   - [View profile](https://www.capterra.ca/software/132852/talkdesk)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/132852/212123/talkdesk/vs/cisco-unified-contact-center-express)
9. **ZIWO** — 4.7/5 (108 reviews) — ZIWO is a Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.
   - [View profile](https://www.capterra.ca/software/171265/ziwo)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/171265/212123/ziwo/vs/cisco-unified-contact-center-express)
10. **3C Plus** (0 reviews) — A complete tool for you to sell, serve, collect, and optimize your time and money.
    - [View profile](https://www.capterra.ca/software/219652/3c-plus)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/212123/219652/cisco-unified-contact-center-express/vs/3c-plus)
11. **DCDial** (0 reviews) — A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.
    - [View profile](https://www.capterra.ca/software/186810/could-call-center)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/186810/212123/could-call-center/vs/cisco-unified-contact-center-express)
12. **RingCentral Engage Voice** — 4.5/5 (23 reviews) — Engage Voice is a reliable, flexible, and intuitive outbound and blended cloud platform.
    - [View profile](https://www.capterra.ca/software/132179/ringcentral-engage-voice)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/132179/212123/ringcentral-engage-voice/vs/cisco-unified-contact-center-express)
13. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
    - [View profile](https://www.capterra.ca/software/145004/nextiva-call-center)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/145004/212123/nextiva-call-center/vs/cisco-unified-contact-center-express)
14. **Ytel** — 3.9/5 (26 reviews) — Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care.
    - [View profile](https://www.capterra.ca/software/123451/x5-cloud-contact-center)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/123451/212123/x5-cloud-contact-center/vs/cisco-unified-contact-center-express)
15. **Sharpen** — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
    - [View profile](https://www.capterra.ca/software/145658/sharpen)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.ca/compare/145658/212123/sharpen/vs/cisco-unified-contact-center-express)

## Related Categories

- [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)
- [Call Centre Workforce Management Software](https://www.capterra.ca/directory/32607/call-center-workforce-management/software)

## Links

- [View on Capterra](https://www.capterra.ca/alternatives/212123/cisco-unified-contact-center-express)
- [View Product Profile](https://www.capterra.ca/software/212123/cisco-unified-contact-center-express)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/212123/cisco-unified-contact-center-express> |
| en-AU | <https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express> |
| en-CA | <https://www.capterra.ca/alternatives/212123/cisco-unified-contact-center-express> |
| en-GB | <https://www.capterra.co.uk/alternatives/212123/cisco-unified-contact-center-express> |
| en-IE | <https://www.capterra.ie/alternatives/212123/cisco-unified-contact-center-express> |
| en-IL | <https://www.capterra.co.il/alternatives/212123/cisco-unified-contact-center-express> |
| en-IN | <https://www.capterra.in/alternatives/212123/cisco-unified-contact-center-express> |
| en-NZ | <https://www.capterra.co.nz/alternatives/212123/cisco-unified-contact-center-express> |
| en-SG | <https://www.capterra.com.sg/alternatives/212123/cisco-unified-contact-center-express> |
| en-ZA | <https://www.capterra.co.za/alternatives/212123/cisco-unified-contact-center-express> |

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