---
description: Learn more about OpenText Service Management pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText Service Management Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OpenText Service Management](/software/174865/service-management-automation) > [OpenText Service Management Alternatives](https://www.capterra.ca/alternatives/174865/service-management-automation)

# Alternatives to OpenText Service Management

Canonical: https://www.capterra.ca/alternatives/174865/service-management-automation

> Explore the top alternatives to OpenText Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (692 reviews) — Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.
   - [View profile](https://www.capterra.ca/software/132997/freshservice)
   - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/132997/174865/freshservice/vs/service-management-automation)
2. **SysAid** — 4.5/5 (514 reviews) — The most advanced AI-Powered IT Service Management platform out there with generative AI baked into every element of service management
   - [View profile](https://www.capterra.ca/software/107225/sysaid)
   - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/107225/174865/sysaid/vs/service-management-automation)
3. **ManageEngine ServiceDesk Plus** — 4.4/5 (229 reviews) — ServiceDesk Plus is the top-rated IT service management platform that gives IT teams more control over IT and ensures a better ROI.
   - [View profile](https://www.capterra.ca/software/179501/manageengine-service-desk-plus)
   - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/174865/179501/service-management-automation/vs/manageengine-service-desk-plus)
4. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes.
   - [View profile](https://www.capterra.ca/software/133392/service-desk)
   - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/133392/174865/service-desk/vs/service-management-automation)
5. **JIRA Service Management** — 4.5/5 (768 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.ca/software/138769/jira-service-management)
   - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/138769/174865/jira-service-management/vs/service-management-automation)
6. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB \& Chat Fully Customizable
   - [View profile](https://www.capterra.ca/software/1038612/tikting)
   - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/174865/1038612/service-management-automation/vs/tikting)
7. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk Support is the leading cloud based ITSM solution built with the CMDB concept at its core.
   - [View profile](https://www.capterra.ca/software/164283/zendesk)
   - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/164283/174865/zendesk/vs/service-management-automation)
8. **Hiver** — 4.7/5 (147 reviews) — Hiver is an AI, IT service desk that is designed for modern teams and does away with the complexity of traditional ITSM tools.
   - [View profile](https://www.capterra.ca/software/142975/hiver)
   - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/142975/174865/hiver/vs/service-management-automation)
9. **TOPdesk** — 4.4/5 (111 reviews) — IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
   - [View profile](https://www.capterra.ca/software/127562/topdesk)
   - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/127562/174865/topdesk/vs/service-management-automation)
10. **Issuetrak** — 4.6/5 (205 reviews) — Everything your IT service desk needs to work smarter and happier. Backed by industry-leading, US-based 24/7 technical support.
    - [View profile](https://www.capterra.ca/software/16499/issuetrak)
    - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/16499/174865/issuetrak/vs/service-management-automation)
11. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster.
    - [View profile](https://www.capterra.ca/software/129478/solarwinds-service-desk)
    - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/129478/174865/solarwinds-service-desk/vs/service-management-automation)
12. **ALVAO Service Desk** — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
    - [View profile](https://www.capterra.ca/software/143589/alvao-service-desk)
    - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/143589/174865/alvao-service-desk/vs/service-management-automation)
13. **OTRS** — 4.4/5 (96 reviews) — Fully-managed IT service solution that includes ticketing, workflow automation, CMDB \& 17 pre-configured verified ITIL practices.
    - [View profile](https://www.capterra.ca/software/127284/otrs)
    - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/127284/174865/otrs/vs/service-management-automation)
14. **ServiceTonic** — 4.6/5 (5 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
    - [View profile](https://www.capterra.ca/software/112516/servicetonic)
    - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/112516/174865/servicetonic/vs/service-management-automation)
15. **Vivantio** — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
    - [View profile](https://www.capterra.ca/software/132880/vivantio)
    - [Compare vs OpenText Service Management](https://www.capterra.ca/compare/132880/174865/vivantio/vs/service-management-automation)

## Related Categories

- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)
- [IT Ticketing Systems Software](https://www.capterra.ca/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.ca/alternatives/174865/service-management-automation)
- [View Product Profile](https://www.capterra.ca/software/174865/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/174865/Service-Management-Automation/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/174865/service-management-automation> |
| en-AU | <https://www.capterra.com.au/alternatives/174865/service-management-automation> |
| en-CA | <https://www.capterra.ca/alternatives/174865/service-management-automation> |
| en-GB | <https://www.capterra.co.uk/alternatives/174865/service-management-automation> |
| en-IE | <https://www.capterra.ie/alternatives/174865/service-management-automation> |
| en-IL | <https://www.capterra.co.il/alternatives/174865/service-management-automation> |
| en-IN | <https://www.capterra.in/alternatives/174865/service-management-automation> |
| en-NZ | <https://www.capterra.co.nz/alternatives/174865/service-management-automation> |
| en-SG | <https://www.capterra.com.sg/alternatives/174865/service-management-automation> |
| en-ZA | <https://www.capterra.co.za/alternatives/174865/service-management-automation> |

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