---
description: Learn more about Alcea Helpdesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Alcea Helpdesk Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Alcea Helpdesk](/software/163894/fit-helpdesk) > [Alcea Helpdesk Alternatives](https://www.capterra.ca/alternatives/163894/fit-helpdesk)

# Alternatives to Alcea Helpdesk

Canonical: https://www.capterra.ca/alternatives/163894/fit-helpdesk

> Explore the top alternatives to Alcea Helpdesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2212 reviews) — Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process.
   - [View profile](https://www.capterra.ca/software/169505/zoho-desk)
   - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/163894/169505/fit-helpdesk/vs/zoho-desk)
2. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
   - [View profile](https://www.capterra.ca/software/185973/helpdesk)
   - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/163894/185973/fit-helpdesk/vs/helpdesk)
3. **TeamViewer ONE** — 4.6/5 (11626 reviews) — TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.
   - [View profile](https://www.capterra.ca/software/122252/teamviewer)
   - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/122252/163894/teamviewer/vs/fit-helpdesk)
4. **LiveChat** — 4.6/5 (1723 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.ca/software/62194/livechat)
   - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/62194/163894/livechat/vs/fit-helpdesk)
5. **LiveAgent** — 4.7/5 (1782 reviews) — Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent.
   - [View profile](https://www.capterra.ca/software/102188/liveagent)
   - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/102188/163894/liveagent/vs/fit-helpdesk)
6. **Zoho Assist** — 4.7/5 (1407 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
   - [View profile](https://www.capterra.ca/software/181775/zoho-assist)
   - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/163894/181775/fit-helpdesk/vs/zoho-assist)
7. **Freshdesk** — 4.5/5 (3428 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.ca/software/124981/freshdesk)
   - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/124981/163894/freshdesk/vs/fit-helpdesk)
8. **Freshservice** — 4.5/5 (716 reviews) — Modernize issue tracking with Freshservice, an AI-native platform that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.ca/software/132997/freshservice)
   - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/132997/163894/freshservice/vs/fit-helpdesk)
9. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
   - [View profile](https://www.capterra.ca/software/144040/tidio-chat)
   - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/144040/163894/tidio-chat/vs/fit-helpdesk)
10. **Guru** — 4.8/5 (639 reviews) — The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically.
    - [View profile](https://www.capterra.ca/software/145390/guru)
    - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/145390/163894/guru/vs/fit-helpdesk)
11. **ServiceNow** — 4.5/5 (348 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
    - [View profile](https://www.capterra.ca/software/152871/servicenow)
    - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/152871/163894/servicenow/vs/fit-helpdesk)
12. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
    - [View profile](https://www.capterra.ca/software/164283/zendesk)
    - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/163894/164283/fit-helpdesk/vs/zendesk)
13. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.ca/software/144825/boss-solutions)
    - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/144825/163894/boss-solutions/vs/fit-helpdesk)
14. **Crisp** — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
    - [View profile](https://www.capterra.ca/software/151292/crisp)
    - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/151292/163894/crisp/vs/fit-helpdesk)
15. **Giva** — 4.9/5 (57 reviews) — The Apple MAC of change management software in the cloud.
    - [View profile](https://www.capterra.ca/software/135094/giva-customer-service)
    - [Compare vs Alcea Helpdesk](https://www.capterra.ca/compare/135094/163894/giva-customer-service/vs/fit-helpdesk)

## Related Categories

- [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software)

## Links

- [View on Capterra](https://www.capterra.ca/alternatives/163894/fit-helpdesk)
- [View Product Profile](https://www.capterra.ca/software/163894/fit-helpdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/163894/fit-helpdesk> |
| de-AT | <https://www.capterra.at/alternatives/163894/fit-helpdesk> |
| de-CH | <https://www.capterra.ch/alternatives/163894/fit-helpdesk> |
| en | <https://www.capterra.com/p/163894/FIT-HelpDesk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/163894/fit-helpdesk> |
| en-AU | <https://www.capterra.com.au/alternatives/163894/fit-helpdesk> |
| en-CA | <https://www.capterra.ca/alternatives/163894/fit-helpdesk> |
| en-GB | <https://www.capterra.co.uk/alternatives/163894/fit-helpdesk> |
| en-IE | <https://www.capterra.ie/alternatives/163894/fit-helpdesk> |
| en-IL | <https://www.capterra.co.il/alternatives/163894/fit-helpdesk> |
| en-IN | <https://www.capterra.in/alternatives/163894/fit-helpdesk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/163894/fit-helpdesk> |
| en-SG | <https://www.capterra.com.sg/alternatives/163894/fit-helpdesk> |
| en-ZA | <https://www.capterra.co.za/alternatives/163894/fit-helpdesk> |
| es | <https://www.capterra.es/alternatives/163894/fit-helpdesk> |
| es-AR | <https://www.capterra.com.ar/alternatives/163894/fit-helpdesk> |
| es-CL | <https://www.capterra.cl/alternatives/163894/fit-helpdesk> |
| es-CO | <https://www.capterra.co/alternatives/163894/fit-helpdesk> |
| es-CR | <https://www.capterra.co.cr/alternatives/163894/fit-helpdesk> |
| es-DO | <https://www.capterra.do/alternatives/163894/fit-helpdesk> |
| es-EC | <https://www.capterra.ec/alternatives/163894/fit-helpdesk> |
| es-MX | <https://www.capterra.mx/alternatives/163894/fit-helpdesk> |
| es-PA | <https://www.capterra.com.pa/alternatives/163894/fit-helpdesk> |
| es-PE | <https://www.capterra.pe/alternatives/163894/fit-helpdesk> |
| fi | <https://www.capterra.fi/alternatives/163894/fit-helpdesk> |
| fr | <https://www.capterra.fr/alternatives/163894/fit-helpdesk> |
| fr-BE | <https://fr.capterra.be/alternatives/163894/fit-helpdesk> |
| fr-CA | <https://fr.capterra.ca/alternatives/163894/fit-helpdesk> |
| fr-LU | <https://www.capterra.lu/alternatives/163894/fit-helpdesk> |
| it | <https://www.capterra.it/alternatives/163894/fit-helpdesk> |
| nb | <https://www.capterra.no/alternatives/163894/fit-helpdesk> |
| nl | <https://www.capterra.nl/alternatives/163894/fit-helpdesk> |
| nl-BE | <https://www.capterra.be/alternatives/163894/fit-helpdesk> |
| pl | <https://www.capterra.pl/alternatives/163894/fit-helpdesk> |
| pt | <https://www.capterra.com.br/alternatives/163894/fit-helpdesk> |
| pt-PT | <https://www.capterra.pt/alternatives/163894/fit-helpdesk> |
| sv | <https://www.capterra.se/alternatives/163894/fit-helpdesk> |
| tr | <https://www.capterra.web.tr/alternatives/163894/fit-helpdesk> |

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