---
description: Learn more about NiCE CXone pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NiCE CXone Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) > [NiCE CXone Alternatives](https://www.capterra.ca/alternatives/134775/incontact-call-center-software)

# Alternatives to NiCE CXone

Canonical: https://www.capterra.ca/alternatives/134775/incontact-call-center-software

> Explore the top alternatives to NiCE CXone. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **DialedIn CCaaS** — 4.8/5 (324 reviews) — DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business.
   - [View profile](https://www.capterra.ca/software/29589/callcenternow)
   - [Compare vs NiCE CXone](https://www.capterra.ca/compare/29589/134775/callcenternow/vs/incontact-call-center-software)
2. **Ringover** — 4.7/5 (871 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
   - [View profile](https://www.capterra.ca/software/169627/ringover)
   - [Compare vs NiCE CXone](https://www.capterra.ca/compare/134775/169627/incontact-call-center-software/vs/ringover)
3. **Convoso** — 4.5/5 (387 reviews) — Get more calls answered with Convoso Ignite™ for 20+ seat teams—AI-powered dialing with real-time DID scoring. Book a demo today.
   - [View profile](https://www.capterra.ca/software/76768/cloud-predictive-dialer)
   - [Compare vs NiCE CXone](https://www.capterra.ca/compare/76768/134775/cloud-predictive-dialer/vs/incontact-call-center-software)
4. **LiveAgent** — 4.7/5 (1782 reviews) — Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.ca/software/102188/liveagent)
   - [Compare vs NiCE CXone](https://www.capterra.ca/compare/102188/134775/liveagent/vs/incontact-call-center-software)
5. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
   - [View profile](https://www.capterra.ca/software/164283/zendesk)
   - [Compare vs NiCE CXone](https://www.capterra.ca/compare/134775/164283/incontact-call-center-software/vs/zendesk)
6. **Readymode** — 4.6/5 (142 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
   - [View profile](https://www.capterra.ca/software/136728/Readymode)
   - [Compare vs NiCE CXone](https://www.capterra.ca/compare/134775/136728/incontact-call-center-software/vs/Readymode)
7. **Nextiva** — 4.6/5 (916 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
   - [View profile](https://www.capterra.ca/software/175788/nextiva)
   - [Compare vs NiCE CXone](https://www.capterra.ca/compare/134775/175788/incontact-call-center-software/vs/nextiva)
8. **Bitrix24** — 4.2/5 (990 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
   - [View profile](https://www.capterra.ca/software/113540/bitrix24)
   - [Compare vs NiCE CXone](https://www.capterra.ca/compare/113540/134775/bitrix24/vs/incontact-call-center-software)
9. **Genesys Cloud CX** — 4.3/5 (263 reviews) — Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
   - [View profile](https://www.capterra.ca/software/21409/genesys-cloud)
   - [Compare vs NiCE CXone](https://www.capterra.ca/compare/21409/134775/genesys-cloud/vs/incontact-call-center-software)
10. **Freshdesk** — 4.5/5 (3427 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
    - [View profile](https://www.capterra.ca/software/124981/freshdesk)
    - [Compare vs NiCE CXone](https://www.capterra.ca/compare/124981/134775/freshdesk/vs/incontact-call-center-software)
11. **CallHippo** — 4.4/5 (681 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
    - [View profile](https://www.capterra.ca/software/159578/callhippo)
    - [Compare vs NiCE CXone](https://www.capterra.ca/compare/134775/159578/incontact-call-center-software/vs/callhippo)
12. **Five9** — 4.2/5 (481 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
    - [View profile](https://www.capterra.ca/software/132405/five9)
    - [Compare vs NiCE CXone](https://www.capterra.ca/compare/132405/134775/five9/vs/incontact-call-center-software)
13. **Zoho Desk** — 4.5/5 (2212 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
    - [View profile](https://www.capterra.ca/software/169505/zoho-desk)
    - [Compare vs NiCE CXone](https://www.capterra.ca/compare/134775/169505/incontact-call-center-software/vs/zoho-desk)
14. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
    - [View profile](https://www.capterra.ca/software/136189/salesforce)
    - [Compare vs NiCE CXone](https://www.capterra.ca/compare/134775/136189/incontact-call-center-software/vs/salesforce)
15. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
    - [View profile](https://www.capterra.ca/software/145004/nextiva-call-center)
    - [Compare vs NiCE CXone](https://www.capterra.ca/compare/134775/145004/incontact-call-center-software/vs/nextiva-call-center)

## Related Categories

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.ca/alternatives/134775/incontact-call-center-software)
- [View Product Profile](https://www.capterra.ca/software/134775/incontact-call-center-software)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/134775/incontact-call-center-software> |
| de-AT | <https://www.capterra.at/alternatives/134775/incontact-call-center-software> |
| de-CH | <https://www.capterra.ch/alternatives/134775/incontact-call-center-software> |
| en | <https://www.capterra.com/p/134775/inContact-Call-Center-Software/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/134775/incontact-call-center-software> |
| en-AU | <https://www.capterra.com.au/alternatives/134775/incontact-call-center-software> |
| en-CA | <https://www.capterra.ca/alternatives/134775/incontact-call-center-software> |
| en-GB | <https://www.capterra.co.uk/alternatives/134775/incontact-call-center-software> |
| en-IE | <https://www.capterra.ie/alternatives/134775/incontact-call-center-software> |
| en-IL | <https://www.capterra.co.il/alternatives/134775/incontact-call-center-software> |
| en-IN | <https://www.capterra.in/alternatives/134775/incontact-call-center-software> |
| en-NZ | <https://www.capterra.co.nz/alternatives/134775/incontact-call-center-software> |
| en-SG | <https://www.capterra.com.sg/alternatives/134775/incontact-call-center-software> |
| en-ZA | <https://www.capterra.co.za/alternatives/134775/incontact-call-center-software> |
| es | <https://www.capterra.es/alternatives/134775/incontact-call-center-software> |
| es-AR | <https://www.capterra.com.ar/alternatives/134775/incontact-call-center-software> |
| es-CL | <https://www.capterra.cl/alternatives/134775/incontact-call-center-software> |
| es-CO | <https://www.capterra.co/alternatives/134775/incontact-call-center-software> |
| es-CR | <https://www.capterra.co.cr/alternatives/134775/incontact-call-center-software> |
| es-DO | <https://www.capterra.do/alternatives/134775/incontact-call-center-software> |
| es-EC | <https://www.capterra.ec/alternatives/134775/incontact-call-center-software> |
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| es-PA | <https://www.capterra.com.pa/alternatives/134775/incontact-call-center-software> |
| es-PE | <https://www.capterra.pe/alternatives/134775/incontact-call-center-software> |
| fr | <https://www.capterra.fr/alternatives/134775/incontact-call-center-software> |
| fr-BE | <https://fr.capterra.be/alternatives/134775/incontact-call-center-software> |
| fr-CA | <https://fr.capterra.ca/alternatives/134775/incontact-call-center-software> |
| fr-LU | <https://www.capterra.lu/alternatives/134775/incontact-call-center-software> |
| it | <https://www.capterra.it/alternatives/134775/incontact-call-center-software> |
| ja | <https://www.capterra.jp/alternatives/134775/incontact-call-center-software> |
| nl | <https://www.capterra.nl/alternatives/134775/incontact-call-center-software> |
| nl-BE | <https://www.capterra.be/alternatives/134775/incontact-call-center-software> |
| pt | <https://www.capterra.com.br/alternatives/134775/incontact-call-center-software> |
| pt-PT | <https://www.capterra.pt/alternatives/134775/incontact-call-center-software> |

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