---
description: Learn more about Zoom Contact Center pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoom Contact Center Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Zoom Contact Center](/software/1060658/zoom-contact-center) > [Zoom Contact Center Alternatives](https://www.capterra.ca/alternatives/1060658/zoom-contact-center)

# Alternatives to Zoom Contact Center

Canonical: https://www.capterra.ca/alternatives/1060658/zoom-contact-center

> Explore the top alternatives to Zoom Contact Center. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **DialedIn CCaaS** — 4.8/5 (330 reviews) — Our call center software boosts efficiency with predictive dialers, intelligent routing, multi-CRM integration and real-time analytics.
   - [View profile](https://www.capterra.ca/software/29589/callcenternow)
   - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/29589/1060658/callcenternow/vs/zoom-contact-center)
2. **Dialpad Ai Contact Center** (0 reviews) — The Agentic AI contact center that resolves, not just routes.
   - [View profile](https://www.capterra.ca/software/1000762/dialpad-contact-center)
   - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/1000762/1060658/dialpad-contact-center/vs/zoom-contact-center)
3. **LiveAgent** — 4.7/5 (1787 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.ca/software/102188/liveagent)
   - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/102188/1060658/liveagent/vs/zoom-contact-center)
4. **Dialpad** — 4.2/5 (570 reviews) — The world's first Agentic AI contact center for modern customer experience.
   - [View profile](https://www.capterra.ca/software/190976/dialpad-sell)
   - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/190976/1060658/dialpad-sell/vs/zoom-contact-center)
5. **Aircall** — 4.2/5 (465 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
   - [View profile](https://www.capterra.ca/software/144486/aircall)
   - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/144486/1060658/aircall/vs/zoom-contact-center)
6. **CTM** — 4.7/5 (159 reviews) — A full-suite of contact center tools \& reporting to coordinate your communications across marketing, sales, \& customer service teams.
   - [View profile](https://www.capterra.ca/software/152004/call-tracking-software)
   - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/152004/1060658/call-tracking-software/vs/zoom-contact-center)
7. **Lime CRM** — 4.3/5 (145 reviews) — Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
   - [View profile](https://www.capterra.ca/software/129925/lime)
   - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/129925/1060658/lime/vs/zoom-contact-center)
8. **Front** — 4.5/5 (288 reviews) — Front is a customer ops platform that helps businesses keep the human touch in every interaction.
   - [View profile](https://www.capterra.ca/software/132901/front)
   - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/132901/1060658/front/vs/zoom-contact-center)
9. **Five9** — 4.2/5 (484 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
   - [View profile](https://www.capterra.ca/software/132405/five9)
   - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/132405/1060658/five9/vs/zoom-contact-center)
10. **CloudTalk** — 4.4/5 (269 reviews) — CloudTalk is an AI-powered, cloud-based contact center software for sales and customer service teams. Start your FREE 14-day trial\!
    - [View profile](https://www.capterra.ca/software/182004/cloudtalk)
    - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/182004/1060658/cloudtalk/vs/zoom-contact-center)
11. **GoTo Connect** — 4.5/5 (671 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
    - [View profile](https://www.capterra.ca/software/163604/GoTo-Connect)
    - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/163604/1060658/GoTo-Connect/vs/zoom-contact-center)
12. **ZIWO** — 4.6/5 (109 reviews) — ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.
    - [View profile](https://www.capterra.ca/software/171265/ziwo)
    - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/171265/1060658/ziwo/vs/zoom-contact-center)
13. **CallTools** — 4.8/5 (156 reviews) — Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call now\!
    - [View profile](https://www.capterra.ca/software/149510/call-center-software)
    - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/149510/1060658/call-center-software/vs/zoom-contact-center)
14. **uContact** — 4.5/5 (81 reviews) — Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more\!\!
    - [View profile](https://www.capterra.ca/software/115213/ucontact)
    - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/115213/1060658/ucontact/vs/zoom-contact-center)
15. **SparkTG VCC** — 4.7/5 (44 reviews) — Virtual contact center software for India — omnichannel voice, WhatsApp \& AI routing, real-time analytics \& CRM integration.
    - [View profile](https://www.capterra.ca/software/137672/ivr)
    - [Compare vs Zoom Contact Center](https://www.capterra.ca/compare/137672/1060658/ivr/vs/zoom-contact-center)

## Related Categories

- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Call Centre Workforce Management Software](https://www.capterra.ca/directory/32607/call-center-workforce-management/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)
- [Contact Centre Quality Assurance Software](https://www.capterra.ca/directory/33415/contact-center-quality-assurance/software)

## Links

- [View on Capterra](https://www.capterra.ca/alternatives/1060658/zoom-contact-center)
- [View Product Profile](https://www.capterra.ca/software/1060658/zoom-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10016220/Zoom-Contact-Center/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1060658/zoom-contact-center> |
| en-AU | <https://www.capterra.com.au/alternatives/1060658/zoom-contact-center> |
| en-CA | <https://www.capterra.ca/alternatives/1060658/zoom-contact-center> |
| en-GB | <https://www.capterra.co.uk/alternatives/1060658/zoom-contact-center> |
| en-IE | <https://www.capterra.ie/alternatives/1060658/zoom-contact-center> |
| en-IL | <https://www.capterra.co.il/alternatives/1060658/zoom-contact-center> |
| en-IN | <https://www.capterra.in/alternatives/1060658/zoom-contact-center> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1060658/zoom-contact-center> |
| en-SG | <https://www.capterra.com.sg/alternatives/1060658/zoom-contact-center> |
| en-ZA | <https://www.capterra.co.za/alternatives/1060658/zoom-contact-center> |

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