---
description: Learn more about Virtual Contact Center (VCC) pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Virtual Contact Center (VCC) Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Virtual Contact Center (VCC)](/software/1036619/virtual-contact-center-vcc) > [Virtual Contact Center (VCC) Alternatives](https://www.capterra.ca/alternatives/1036619/virtual-contact-center-vcc)

# Alternatives to Virtual Contact Center (VCC)

Canonical: https://www.capterra.ca/alternatives/1036619/virtual-contact-center-vcc

> Explore the top alternatives to Virtual Contact Center (VCC). Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2212 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier.
   - [View profile](https://www.capterra.ca/software/169505/zoho-desk)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/169505/1036619/zoho-desk/vs/virtual-contact-center-vcc)
2. **LiveAgent** — 4.7/5 (1782 reviews) — Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes.
   - [View profile](https://www.capterra.ca/software/102188/liveagent)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/102188/1036619/liveagent/vs/virtual-contact-center-vcc)
3. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.ca/software/164283/zendesk)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/164283/1036619/zendesk/vs/virtual-contact-center-vcc)
4. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.ca/software/134775/incontact-call-center-software)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/134775/1036619/incontact-call-center-software/vs/virtual-contact-center-vcc)
5. **Voiso** — 4.7/5 (30 reviews) — A simply powerful AI-driven contact center software. Every interaction, a human connection.
   - [View profile](https://www.capterra.ca/software/203121/voiso)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/203121/1036619/voiso/vs/virtual-contact-center-vcc)
6. **Gladly** — 4.8/5 (139 reviews) — A modern customer support platform that unifies conversations and boosts team efficiency with AI and automation—no tickets required.
   - [View profile](https://www.capterra.ca/software/156723/gladly)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/156723/1036619/gladly/vs/virtual-contact-center-vcc)
7. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
   - [View profile](https://www.capterra.ca/software/145004/nextiva-call-center)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/145004/1036619/nextiva-call-center/vs/virtual-contact-center-vcc)
8. **inconnect** — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
   - [View profile](https://www.capterra.ca/software/164772/omnichannel)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/164772/1036619/omnichannel/vs/virtual-contact-center-vcc)
9. **SanCCS** — 5.0/5 (6 reviews) — SAN Softwares' customer support intensely believes in solving issues of the customers related to their products.
   - [View profile](https://www.capterra.ca/software/1020456/sanccs)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/1020456/1036619/sanccs/vs/virtual-contact-center-vcc)
10. **LeadDesk** — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise.
    - [View profile](https://www.capterra.ca/software/130134/leaddesk)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/130134/1036619/leaddesk/vs/virtual-contact-center-vcc)
11. **3C Plus** (0 reviews) — A complete tool for you to sell, serve, collect, and optimize your time and money.
    - [View profile](https://www.capterra.ca/software/219652/3c-plus)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/219652/1036619/3c-plus/vs/virtual-contact-center-vcc)
12. **DialedIn CCaaS** — 4.8/5 (324 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
    - [View profile](https://www.capterra.ca/software/29589/callcenternow)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/29589/1036619/callcenternow/vs/virtual-contact-center-vcc)
13. **Dialpad** — 4.2/5 (563 reviews) — Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings \& video on any device.
    - [View profile](https://www.capterra.ca/software/190976/dialpad-sell)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/190976/1036619/dialpad-sell/vs/virtual-contact-center-vcc)
14. **Aircall** — 4.2/5 (460 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
    - [View profile](https://www.capterra.ca/software/144486/aircall)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/144486/1036619/aircall/vs/virtual-contact-center-vcc)
15. **CTM** — 4.7/5 (158 reviews) — CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions.
    - [View profile](https://www.capterra.ca/software/152004/call-tracking-software)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.ca/compare/152004/1036619/call-tracking-software/vs/virtual-contact-center-vcc)

## Related Categories

- [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software)
- [IVR Software](https://www.capterra.ca/directory/30231/ivr/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.ca/alternatives/1036619/virtual-contact-center-vcc)
- [View Product Profile](https://www.capterra.ca/software/1036619/virtual-contact-center-vcc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/274835/Virtual-Contact-Center-VCC/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1036619/virtual-contact-center-vcc> |
| en-AU | <https://www.capterra.com.au/alternatives/1036619/virtual-contact-center-vcc> |
| en-CA | <https://www.capterra.ca/alternatives/1036619/virtual-contact-center-vcc> |
| en-GB | <https://www.capterra.co.uk/alternatives/1036619/virtual-contact-center-vcc> |
| en-IE | <https://www.capterra.ie/alternatives/1036619/virtual-contact-center-vcc> |
| en-IL | <https://www.capterra.co.il/alternatives/1036619/virtual-contact-center-vcc> |
| en-IN | <https://www.capterra.in/alternatives/1036619/virtual-contact-center-vcc> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1036619/virtual-contact-center-vcc> |
| en-SG | <https://www.capterra.com.sg/alternatives/1036619/virtual-contact-center-vcc> |
| en-ZA | <https://www.capterra.co.za/alternatives/1036619/virtual-contact-center-vcc> |

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