---
description: Learn more about Cloud Call Center Solution pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cloud Call Center Solution Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Cloud Call Center Solution](/software/1018436/call-center-software) > [Cloud Call Center Solution Alternatives](https://www.capterra.ca/alternatives/1018436/call-center-software)

# Alternatives to Cloud Call Center Solution

Canonical: https://www.capterra.ca/alternatives/1018436/call-center-software

> Explore the top alternatives to Cloud Call Center Solution. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **DialedIn CCaaS** — 4.8/5 (324 reviews) — DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business.
   - [View profile](https://www.capterra.ca/software/29589/callcenternow)
   - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/29589/1018436/callcenternow/vs/call-center-software)
2. **Ringover** — 4.7/5 (871 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
   - [View profile](https://www.capterra.ca/software/169627/ringover)
   - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/169627/1018436/ringover/vs/call-center-software)
3. **Convoso** — 4.5/5 (387 reviews) — Get more calls answered with Convoso Ignite™ for 20+ seat teams—AI-powered dialing with real-time DID scoring. Book a demo today.
   - [View profile](https://www.capterra.ca/software/76768/cloud-predictive-dialer)
   - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/76768/1018436/cloud-predictive-dialer/vs/call-center-software)
4. **Readymode** — 4.6/5 (142 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
   - [View profile](https://www.capterra.ca/software/136728/Readymode)
   - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/136728/1018436/Readymode/vs/call-center-software)
5. **LiveAgent** — 4.7/5 (1782 reviews) — Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.ca/software/102188/liveagent)
   - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/102188/1018436/liveagent/vs/call-center-software)
6. **Nextiva** — 4.6/5 (916 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
   - [View profile](https://www.capterra.ca/software/175788/nextiva)
   - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/175788/1018436/nextiva/vs/call-center-software)
7. **CallHippo** — 4.4/5 (681 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
   - [View profile](https://www.capterra.ca/software/159578/callhippo)
   - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/159578/1018436/callhippo/vs/call-center-software)
8. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
   - [View profile](https://www.capterra.ca/software/164283/zendesk)
   - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/164283/1018436/zendesk/vs/call-center-software)
9. **Wildix** — 4.7/5 (209 reviews) — Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
   - [View profile](https://www.capterra.ca/software/218251/wildix)
   - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/218251/1018436/wildix/vs/call-center-software)
10. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
    - [View profile](https://www.capterra.ca/software/110588/calabrio-one-suite)
    - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/110588/1018436/calabrio-one-suite/vs/call-center-software)
11. **Amazon Connect** — 4.5/5 (93 reviews) — Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.
    - [View profile](https://www.capterra.ca/software/1017140/amazon-connect)
    - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/1017140/1018436/amazon-connect/vs/call-center-software)
12. **Freshdesk** — 4.5/5 (3427 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
    - [View profile](https://www.capterra.ca/software/124981/freshdesk)
    - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/124981/1018436/freshdesk/vs/call-center-software)
13. **XCALLY** — 4.8/5 (130 reviews) — Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
    - [View profile](https://www.capterra.ca/software/136894/xcally)
    - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/136894/1018436/xcally/vs/call-center-software)
14. **Aircall** — 4.2/5 (460 reviews) — AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin
    - [View profile](https://www.capterra.ca/software/144486/aircall)
    - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/144486/1018436/aircall/vs/call-center-software)
15. **Gladly** — 4.8/5 (139 reviews) — Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale.
    - [View profile](https://www.capterra.ca/software/156723/gladly)
    - [Compare vs Cloud Call Center Solution](https://www.capterra.ca/compare/156723/1018436/gladly/vs/call-center-software)

## Related Categories

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.ca/alternatives/1018436/call-center-software)
- [View Product Profile](https://www.capterra.ca/software/1018436/call-center-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/236035/Call-Center-Software/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1018436/call-center-software> |
| en-AU | <https://www.capterra.com.au/alternatives/1018436/call-center-software> |
| en-CA | <https://www.capterra.ca/alternatives/1018436/call-center-software> |
| en-GB | <https://www.capterra.co.uk/alternatives/1018436/call-center-software> |
| en-IE | <https://www.capterra.ie/alternatives/1018436/call-center-software> |
| en-IL | <https://www.capterra.co.il/alternatives/1018436/call-center-software> |
| en-IN | <https://www.capterra.in/alternatives/1018436/call-center-software> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1018436/call-center-software> |
| en-SG | <https://www.capterra.com.sg/alternatives/1018436/call-center-software> |
| en-ZA | <https://www.capterra.co.za/alternatives/1018436/call-center-software> |
| fr | <https://www.capterra.fr/alternatives/1018436/call-center-software> |
| fr-BE | <https://fr.capterra.be/alternatives/1018436/call-center-software> |
| fr-CA | <https://fr.capterra.ca/alternatives/1018436/call-center-software> |
| fr-LU | <https://www.capterra.lu/alternatives/1018436/call-center-software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Cloud Call Center Solution","description":"Compare Cloud Call Center Solution alternatives with our comprehensive list of software. Our filters and verified reviews for Canadian business users can help you find the best software for your organization.","url":"https://www.capterra.ca/alternatives/1018436/call-center-software","about":{"@id":"https://www.capterra.ca/alternatives/1018436/call-center-software#software"},"breadcrumb":{"@id":"https://www.capterra.ca/alternatives/1018436/call-center-software#breadcrumblist"},"@id":"https://www.capterra.ca/alternatives/1018436/call-center-software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.ca/alternatives/1018436/call-center-software#software"},"isPartOf":{"@id":"https://www.capterra.ca/#website"},"publisher":{"@id":"https://www.capterra.ca/#organization"},"inLanguage":"en-CA"},{"name":"Cloud Call Center Solution","url":"https://www.capterra.ca/software/1018436/call-center-software","@id":"https://www.capterra.ca/software/1018436/call-center-software#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"offers":{"price":"0","@type":"Offer"}},{"@id":"https://www.capterra.ca/alternatives/1018436/call-center-software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Cloud Call Center Solution","position":3,"item":"/software/1018436/call-center-software","@type":"ListItem"},{"name":"Cloud Call Center Solution Alternatives","position":4,"item":"https://www.capterra.ca/alternatives/1018436/call-center-software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Find best 15 Cloud Call Center Solution Alternatives - Capterra Canada 2026","@context":"https://schema.org","@id":"https://www.capterra.ca/alternatives/1018436/call-center-software#itemlist","@type":"ItemList","itemListElement":[{"name":"DialedIn CCaaS","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.capterra.ca/software/29589/callcenternow","@type":"ListItem"},{"name":"Ringover","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.capterra.ca/software/169627/ringover","@type":"ListItem"},{"name":"Convoso","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.capterra.ca/software/76768/cloud-predictive-dialer","@type":"ListItem"},{"name":"Readymode","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/172487cc-dbb2-4d85-9421-97ae609dfd91.png","url":"https://www.capterra.ca/software/136728/Readymode","@type":"ListItem"},{"name":"LiveAgent","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"Nextiva","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.ca/software/175788/nextiva","@type":"ListItem"},{"name":"CallHippo","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.ca/software/159578/callhippo","@type":"ListItem"},{"name":"Zendesk Suite","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Wildix","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d5041fe-5c16-4b26-a7af-f4f82ec2deef.webp","url":"https://www.capterra.ca/software/218251/wildix","@type":"ListItem"},{"name":"Calabrio ONE","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.capterra.ca/software/110588/calabrio-one-suite","@type":"ListItem"},{"name":"Amazon Connect","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.capterra.ca/software/1017140/amazon-connect","@type":"ListItem"},{"name":"Freshdesk","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"XCALLY","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45685011-d719-45eb-bdaa-b47fffd94fd0.png","url":"https://www.capterra.ca/software/136894/xcally","@type":"ListItem"},{"name":"Aircall","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.ca/software/144486/aircall","@type":"ListItem"},{"name":"Gladly","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.ca/software/156723/gladly","@type":"ListItem"}],"numberOfItems":15}
</script>